Senior Account Handler

Gallagher; West Malling; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the insurance sector seeks a Senior Account Handler to provide outstanding service and collaborate with Account Executives. This role involves managing client relationships, negotiating terms with insurers, and ensuring regulatory compliance. The ideal candidate is experienced in insurance, particularly in motor fleet, and possesses strong analytical and customer service skills.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance and income protection

Gym memberships

Discount vouchers and family care

Qualifications

• Experience in the insurance industry, particularly in motor fleet.
• Ability to work in a regulated environment with a focus on targets.
• Risk-aware with strong planning and analytical skills.

Responsibilities

• Obtain renewal terms and explore alternative quotations.
• Negotiate terms and produce market presentations.
• Handle insurer queries and ensure customer needs are addressed.

Skills

Attention to detail

Customer service focus

Organizational skills

Analytical skills

Negotiation skills

Education

GCSE standard or equivalent

Job description

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Overview

Are you interested in a fast-paced role? We are looking for a Senior Account Handler to join our visionary and friendly office. Primarily, you are responsible for providing a quality service by handling client excellence. You'll work collaboratively with the expert Account Executives in the office to achieve common goals, fostering true team cohesion for the ultimate outcome.

You will be experienced within the insurance sector, knowledgeable about the local market, and committed to putting your clients at the heart of your actions.

How you'll make an impact

• Obtain renewal terms for your customers and explore alternative quotations before producing a final presentation for account managers to discuss with customers.
• Produce market presentations where required and negotiate terms with insurers.
• Check insurer documentation for accuracy and provide it to the customer within specified timescales.
• Handle insurer queries and ensure customer needs are efficiently addressed.
• Assist with customer queries, liaise with insurers regarding policy changes and new terms.
• Ensure all account administration is completed, including confirming cover, processing policies, and chasing outstanding documentation.
• Be highly organized and work towards a plan, ensuring the secure delivery of policy documentation from insurers.
• Deal with account queries and credit control matters, highlighting concerns to account managers.
• Understand and apply legal and regulatory policies related to insurance contracts.
• Keep track of monthly budget and income numbers.
• Work with your account handler, providing guidance and training.
• Assist team members as required and comply with professional standards and statutory requirements.

About You

• Corporate experience, especially in motor fleet, is vital.
• Previous experience in the insurance industry is critical, with a focus on targets within a regulated environment.
• Educated to GCSE standard or equivalent, with knowledge of general insurance products, services, and legal principles.
• Risk-aware with a good customer service focus, capable of identifying potential risks/issues.
• Process-driven, with strong planning and analytical skills, high accuracy, and attention to detail.
• Eligible to work in the UK.

Compensation and Benefits

On top of a competitive salary and exciting career opportunities, we offer a wide range of benefits, including:

• Minimum of 25 days holiday plus bank holidays and the option to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance, income protection, health cash plan or private medical insurance.
• Additional benefits such as volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym memberships, season ticket loan, discount vouchers, family care, and more.