Senior Account Handler

Ardonagh Advisory; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Account Handler in Stevenage. The role focuses on building relationships with clients, providing excellent customer service, and supporting your team. Enjoy a supportive environment with opportunities for qualification and career progression, alongside generous benefits including a competitive salary and a strong focus on wellbeing.

Benefits

Holiday entitlement of 26 days plus bank holidays

Opportunity to progress your career across the entire Ardonagh family

Gain CII or ACII qualifications

Pensions scheme

24-hour support for physical and mental wellbeing

1 paid volunteering day

The Spotlight Awards

Qualifications

• Experience in the Insurance Industry is essential.
• Customer service experience is important.
• Willingness to learn and be curious.

Responsibilities

• Support a designated client portfolio and act as the first point of contact.
• Build strong relationships and support clients with queries.
• Provide support to colleagues and training where required.

Skills

Customer Service

Proactivity

Relationship Building

Initiative

Resilience

Education

CII or ACII qualifications

Job description

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Senior Account Handler -Stevenage-ARD1081435

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Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Senior Account Handler within our friendly team based in Stevenage.

Joining us as a Senior Account Handler means you'll have the benefit of working Monday to Friday, earning a basic salary relative to your experience, as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers.

So, what does the role of a Senior Account Handler here involve?

Every day, you will support a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales, as relationship-building with our clients will be key to your success.

As a Senior Account Handler, you will provide support to colleagues along with the Team Leader and provide training to the team where required.

What are we looking for in our Senior Account Handlers?

Experience of the Insurance Industry is essential for this role; the rest is all about you as a person:

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative, and show us your entrepreneurial spirit.
• Have a willingness to learn and be curious. Incidentally, we offer tons of opportunities to gain qualifications that will enhance your career in this growing industry.
• Confidence to work with clients both on the phone and face-to-face, so some experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative, and have the resilience to adapt to whatever changes come your way. It never gets boring here.

In return, you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group