Senior Account Executive

Coffee Design Ltd; Newcastle upon Tyne; On-site; GBP 35,000 - 52,000; Full time

Job summary

Coffee-Design in Newcastle upon Tyne seeks a Senior Accounts Executive to manage day-to-day client relationships, drive growth, and support strategic initiatives. You will collaborate with internal teams to deliver value-driven solutions and ensure client satisfaction across the portfolio.

Ideal candidates will excel in relationship management, proactive communication, and adapting services to client needs while maintaining profitable relationships and smooth onboarding of new clients.

Responsibilities

• Manage day-to-day relationship between Coffee-Design and your client portfolio
• Proactively strengthen and grow relationships with clients, identifying opportunities to create value
• Act as direct support to the Accounts Director on strategic growth initiatives
• Maintain deep understanding of clients to inform priorities for service development
• Identify and address client concerns, providing solutions and ensuring satisfaction
• Manage account costings and ensure profitable relationships
• Collaborate with internal teams to deliver solutions exceeding client expectations
• Oversee onboarding of new clients and ensure quality of delivery

Skills

Strategic client relationship

Communication

Client project delivery

Client satisfaction

Job description

Coffee-Design’s vision is to be a leading creative partner where collaboration and innovation

drive exceptional results for our clients and their brands.

Reporting to the Account Manager, the Accounts team serves as a catalyst for growth,

engaging with clients to deliver our products and services tailored to their needs, creating

value while fostering loyalty and advocacy.

The Senior Accounts Executive will play a critical role in maximising value through strategic

efforts to deeply understand client needs, forge long-term loyalty beyond transactions, and

strengthen relationships over time.

Accountabilities

• Strategic Client Relationship Management
• Communication
• Client Project Delivery
• Client Satisfaction

Responsibilities

• Manage the day-to-day relationship between Coffee-Design and your client portfolio to
• proactively strengthen and grow relationships with clients, identifying opportunities to
• create value and delight our clients with the Coffee Client Experience.
• Act as direct support to the Accounts Director in relation to strategic growth initiatives
• through new and existing client base.
• Maintain a deep understanding of your clients and their strategic direction, to allow you
• to identify and inform priorities for service development, including new products and
• Identify and address client concerns, providing solutions and ensuring satisfaction.
• Manage account costings and ensure profitable relationships.
• Work to all department standards and success measures, utilising the resources and
• tools in place to support quality and consistent delivery of the full Coffee Client
• Experience.
• Collaborate with internal teams to deliver solutions exceeding client expectations.
• Work with the Account Director in relation to the transition of new clients as part of the
• on-boarding experience.
• Support the Account Manager in all aspects of driving quality and consistency of delivery
• from within the function.
• Drive the ongoing review and evolution of the resources and tools in place to support
• team delivery (Knowledge Base mgnt. System, learning, client portfolios).
• Stay up-to-date on industry trends and competitor analysis to inform client strategies.
• Participate in industry events and conferences to network and build relationships.
• Own your continuous learning and development.
• Act as mentor and buddy to new and existing team members.
• As a team player be part of driving team success.
• Conduct project meetings, including kick-off, status, and review meetings
• Provide regular project updates and reports to clients and agency management
• Complete other duties and responsibilities as assigned.

The agency

We are a creative agency that is dedicated to delivering exceptional and innovative solutions

to our clients. As a team of talented creatives, developers, marketers, and project managers,

we pride ourselves on delivering impactful and engaging brand experiences.

We are passionate about collaboration and communication, and we work closely with our

clients to understand their needs and objectives. Whether we are developing an exciting new

brand, rolling out a strategically planned campaign, or creating a cutting-edge website, you’ll

find a positive and innovative team atmosphere built on support and creativity.

Whether we are working on a small project or a large-scale campaign, we bring our

creativity, innovation, and attention to detail to every aspect of our work. We are passionate

about what we do and are committed to delivering high-quality solutions that exceed our