Senior Account Director – Retail POS & Signage

TN United Kingdom; Bradford; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Account Director to lead a key client account in the retail POS sector. This role involves driving strategic direction, ensuring client satisfaction, and leading a high-performing team. You will be responsible for delivering innovative POS solutions, maintaining strong relationships with clients, and achieving financial targets. With a focus on mentoring and team development, this position offers a unique opportunity to make a significant impact in a dynamic environment while enjoying competitive benefits and a supportive workplace culture.

Benefits

20 Days Annual Leave

Employee Assistance Scheme

Discount Scheme

Training and Development Opportunities

Qualifications

• 10+ years of client services experience in Retail POS & Signage.
• Strong understanding of POS production and retail landscapes.

Responsibilities

• Lead account team ensuring exceptional service delivery.
• Develop strong relationships with senior client stakeholders.
• Oversee financial aspects including invoicing and forecasting.

Skills

Client Services Experience

Retail POS & Signage Knowledge

Leadership Skills

Business Development Mindset

Communication Skills

Time Management

Organizational Skills

Job description

Job Description

Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?

We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.

Key Responsibilities

• Lead the account team, ensuring exceptional service delivery and client satisfaction.
• Develop strong relationships with senior client stakeholders.
• Provide innovative POS and signage solutions aligned with client expectations.
• Continuously review processes, identifying improvements for added value.
• Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
• Identify opportunities for cross-selling and up-selling additional services.
• Oversee financial aspects, including invoicing, forecasting, and budgeting.
• Act as the primary point of escalation for client issues.
• Inspire and mentor the team, driving performance and professional development.

Skills & Experience

• 10 years of client services experience, specifically in Retail POS & Signage.
• Strong understanding of POS production, workflow, and retail landscapes.
• Proven track record of working onsite with clients and delivering outstanding customer service.
• Strong leadership skills with experience in mentoring and developing teams.
• Commercially astute with a business development mindset.
• Excellent communication, time management, and organisational skills.

What You Need to Excel in This Role

To succeed in this role, you must have an outgoing personality and be approachable, with a firm but fair management style. You should be confident in building strong relationships, leading teams with authority and empathy, and handling challenges with a solution-focused mindset.

• 20 days annual leave, plus bank holidays.
• Employee Assistance & Discount Scheme.
• Training and Development Opportunities.

This role offers an exciting opportunity to take ownership of a high-profile account, lead innovation in retail POS solutions, and drive business success in a dynamic environment.