Senior Account Director - Retail

SAP; United Kingdom; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading company in business application software seeks an Account Director focused on driving customer success and delivering value through SAP solutions. The role involves building strong client relationships and leading a team to achieve business outcomes. Candidates should have extensive experience in sales and consulting within complex IT environments, alongside excellent communication and strategic thinking skills.

Qualifications

• 10+ years of experience in Sales or Consulting with complex business software/IT solutions.
• Proven ability to manage in highly complex organizations.

Responsibilities

• Build strong, long-term customer relationships and drive customer innovation.
• Lead account team and coordinate all roles across the customer.

Skills

Customer Orientation

Complex Problem Solving

Strategic Thinking

Creative Thinking

Effective Communication

Relationship Building

Industry Knowledge

Education

Bachelor’s degree or equivalent (MBA preferred)

Tools

Agile Methodology

Software as a Service (SaaS)

Job description

Social network you want to login/join with:

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

As an Account Director (AD) at SAP, you will be responsible for building strong, long-term customer relationships, driving customer innovation, delivering value via SAP solutions, and ensuring that customer business objectives are met.

• Serve as the end-to-end account owner and maintain senior client relationships
• Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities
• Lead (virtual) account team and coordinate all roles across the customer
• Drive customer value realization based on agreed business outcomes, including renewals, expansions, and upsells
• Utilize expert governance and stakeholder management skills
• Interpret consumption data and drive insights to action
• Orchestrate resources such as junior sales quota carriers as needed
• Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization

What you bring

• 10+ years of experience in Sales or Consulting with complex business software/IT solutions
• Bachelor’s degree or equivalent required (MBA preferred)
• Proven ability to manage in highly complex organizations and apply risk-mitigation strategies
• Strong program/project management and commercial/deal support skills
• Excellent verbal and non-verbal communication skills

Meet your team

• You will work closely with the SAP Market Unit leadership, account teams, and industry teams, as well as align with product/solution management teams/organization.
• You will also partner with other SAP leads to maximize customer success and drive insights into action

Skills you’ll use:

Professional Skills

Customer Orientation

Complex Problem Solving

Strategic Thinking

Creative Thinking

Effective Communication

Tech Industry & SAP General Skills

Agile Methodology

Process Improvement

Software as a Service (SaaS)

Cyber Security

Key Performance Indicators (KPIs)

SAP Cloud Suite Portfolio

RISE and GROW with SAP

Role Specific Skills

Relationship Building

Partner Relationship Management

Account Governance

Customer Value Journey Alignment

Industry Knowledge

Customer Value Proposition

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP,you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [emailprotected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 430007 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.