Senior Account Director, Client Services - Enterprise

Gravity Global; Greater London; Hybride; GBP 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Career growth

Collaboration

Professional development

Work-life balance

Community recognition

Family support

Purpose & belonging

Résumé du poste

Gravity Global in London is seeking a Senior Account Director to lead a portfolio of global enterprise clients and drive cross-functional delivery across Strategy, Creative, and Performance teams.

You will own client relationships, spot growth opportunities, and mentor a team of Account Handlers while delivering high-impact digital marketing programmes across time zones.

Join a globally recognised agency with a track record of ambitious brands and a culture of collaboration and development.

Qualifications

• Exceptional client management with proven track record influencing senior stakeholders.
• Experience in a fast-paced agency environment.
• Strong strategic ability with long-term thinking and day-to-day priorities.
• Proven ability to generate commercial growth within an agency.

Responsabilités

• Act as the main point of contact between a portfolio of global clients and internal delivery teams across Strategy, Creative, Performance and Digital Marketing, Go To Market, and Digital Experience.
• Lead the delivery of best-in-market digital strategies that support client goals and measurable impact.
• Provide first-rate support to the Associate Director, Client Services, leading and developing a team of Account Handlers.
• Drive agency growth across your client portfolio through cross-sell, up-sell and increased investment in core services, underpinned by operational excellence.
• Independently craft commercially sound digital marketing strategies for some of the agency’s largest clients.
• Lead cross-functional delivery teams across different time zones.
• Pivot and strengthen campaigns based on performance and market conditions.
• Take financial ownership of the clients you work on, ensuring accounts are commercially healthy and profitable.

Connaissances

Exceptional client management

Agency experience

Strategic thinking

Commercial growth

Presenting to clients

Financial acumen

People development

Digital marketing channels

Analytics platforms

Description du poste

Senior Account Director

Department: Client Services - Enterprise - UK

Employment Type: Full Time

Location: London, England, London, Hybrid

About Us

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.

With 14 wholly owned offices across the US, Europe and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that’s shaping the future of marketing.

We are looking for a commercially minded, strategically strong and highly credible client leader with an eye for creative and strong understanding of digital and performance marketing. You will be an expert relationship builder, confident managing multiple large accounts across time zones, and able to spot opportunities that drive both client success and agency growth.

This is an opportunity to step into a senior role within a busy team, helping to lead a group of skilled Account Handlers both formally and informally. Previous experience working in a fast-paced agency environment is essential.

You will join a globally recognised agency with a strong reputation for delivering high-impact work for ambitious brands in complex sectors. across continents and disciplines and we’re looking for passionate individuals who want to make a difference: for our clients, our teams, and the world around us.

Key Responsibilities

• Act as the main point of contact between a portfolio of global clients, many of which will be large enterprise organisations, and our internal delivery teams across Strategy, Creative, Performance and Digital Marketing, Go To Market, and Digital Experience.
• Lead the delivery of best-in-market digital strategies that support client business goals and deliver measurable impact.
• Provide first-rate support to the Associate Director, Client Services, helping to lead, manage and develop a team of Account Handlers.
• Drive agency growth across your client portfolio through cross-sell, up-sell and increased investment in core services, underpinned by operational excellence, strategic thinking and opportunity spotting.
• Independently craft commercially sound digital marketing strategies for some of the agency’s largest and most fast-paced clients.
• Lead cross-functional delivery teams in executing those strategies, often across different time zones.
• Pivot and strengthen campaigns based on performance, market conditions and emerging opportunities or challenges.
• Take financial ownership of the clients you work on, ensuring accounts and projects are commercially healthy and profitable.

Skills, Knowledge and Expertise

• Exceptional client management skills with a proven track record of influencing senior stakeholders internally and externally.
• Demonstrable experience in a similar role within a fast-paced agency environment.
• Strong strategic ability, with the confidence to think long term while also managing day-to-day priorities.
• Proven ability to generate commercial growth, ideally within an agency Account Management function.
• Confidence in presenting to clients and managing complex or challenging situations.
• Strong financial acumen and commercial awareness.
• Excellent line management and people development skills, with the ability to mentor, manage and develop direct reports and junior colleagues.
• Hands-on experience of digital marketing channels. PPC, Social and Digital PR experience would be particularly valuable.
• Experience using analytics platforms such as Google Analytics or Adobe Analytics.

What we can offer:

While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career.

Key aspects of being part of the Gravity Global community:

• Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.

Important Disclosure

At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.