Senior 2nd Line IT Support Engineer - DBS & Drivers License

Experis - ManpowerGroup; England; On-site; GBP 35,000; Full time

Job summary

A leading recruitment firm is seeking a Senior 2nd Line IT Support Engineer in Luton and Watford. You will resolve complex technical issues, manage incidents, and mentor junior engineers. The ideal candidate has strong technical knowledge, experience with ITSM tools, and excellent communication skills. This role offers a competitive salary plus benefits and opportunities for professional development.

Benefits

Generous benefits package

Continuous professional development

Qualifications

• Strong technical knowledge of desktop/mobile platforms and enterprise tools.
• Hands-on experience with ITSM tools and ITIL processes.
• Excellent communication skills able to translate tech talk into plain English.

Responsibilities

• Deliver expert 2nd Line to some 3rd Line support.
• Manage incidents using various tools.
• Lead root cause analysis and problem management processes.
• Maintain ITSM records and support ITIL-aligned service delivery.

Skills

Technical knowledge of desktop/mobile platforms

ITSM tools experience

Excellent communication skills

Solutions-focused mindset

Education

HNC/HND or Degree in IT

ITIL Foundation Certification

Tools

SCCM

MS Endpoint

PowerShell

Active Directory

ServiceNow

Job description

Senior 2nd Line IT Support Engineer

Luton, Bedfordshire | Watford, Hertfordshire

£34,390.58 per annum + Excellent Benefits & Personal Development

Enhanced DBS Check & Full UK Driving License Required

Ready to Elevate Your IT Career?

Are you a tech-savvy problem solver with a passion for delivering exceptional IT support?

Do you thrive in a fast-paced, mission-driven environment where your expertise makes a real impact?

If so, we want to hear from you!

Join a forward-thinking organisation that's transforming lives through high-quality technical and professional education. From apprenticeships to higher education, your work will directly support learners and educators across multiple campuses.

What You'll Be Doing:

As a Senior 2nd Line IT Support Engineer, you'll be the go-to expert for resolving complex technical issues and leading service improvements. You'll:

• Deliver expert 2nd Line to some 3rd Line support across Windows 10/11, macOS, iOS, Android, and enterprise applications.
• Manage incidents using SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem & Azure AD).
• Lead root cause analysis and problem management processes.
• Maintain ITSM records (ServiceNow, Remedy, HEAT) and support ITIL-aligned service delivery.
• Mentor junior engineers and ensure SLA compliance across service queues.
• Collaborate on training plans, skills matrices, and technical projects.
• Provide flexible support across campuses and participate in out-of-hours rotas.

What You'll Bring:

• Strong technical knowledge of desktop/mobile platforms and enterprise tools.
• Hands-on experience with ITSM tools and ITIL processes.
• Excellent communication skills-able to translate tech talk into plain English.
• A proactive, solutions-focused mindset with a drive for continuous improvement.

Desirable Qualifications:

• HNC/HND, Degree, or equivalent in IT.
• ITIL Foundation Certification.
• Experience in asset management and leading technical projects.

Why You'll Love It Here:

Be part of a purpose-driven organisation that changes lives through education.

• Work in a collaborative, supportive IT team that values innovation.
• Enjoy a generous benefits package and continuous professional development.

Interested? Let's Talk!

Call John McManus at Experis IT on 0121 712 8715 to apply or learn more.