SEND Tribunal & Mediation Specialist (Hybrid/Remote)

We Do Social Work; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

We Do Social Work is seeking an experienced Tribunal, Mediation and Complaints Officer to join a busy SEND Service. This hybrid, mostly home-based role requires strong case management, negotiation and written communication skills to manage SEND Tribunal appeals and support statutory duties.

You will represent the organisation at SEND Tribunal hearings, liaise with parents, schools and professionals, and ensure timely, high-quality responses within deadlines.

Qualifications

• Experience managing SEND Tribunal appeals or similar legal casework.
• Strong understanding of SEN legislation, the SEND Code of Practice and EHCPs.
• Excellent written communication with ability to draft robust, legal-style documents.

Responsibilities

• Manage a caseload of Special Educational Needs and Disability (SEND) Tribunal appeals from receipt through to conclusion.
• Draft and submit high-quality responses to appeals within required timescales.
• Coordinate and gather evidence from education, health and social care professionals.
• Respond promptly and accurately to Tribunal directions and judicial orders.
• Ensure compliance with SEND Tribunal processes, procedures and deadlines.
• Prepare case summaries, witness statements and supporting appeal documentation.
• Represent the organisation at SEND Tribunal hearings and other related proceedings.
• Liaise effectively with parents, carers, schools, legal representatives and professional advisers.
• Support the service in discharging its statutory duties in relation to SEND appeals.
• Participate in mediation and dispute resolution processes.
• Manage and respond to complaints relating to SEND matters where required.
• Maintain accurate and comprehensive case records.
• Provide management information on appeal outcomes, trends and areas of learning.
• Contribute to continuous improvement across SEND Tribunal, mediation and complaints processes.

Skills

Case management

Negotiation

Written communication

SEND Tribunal appeals

Education

Experience with SEN legislation/EHCPs

Job description

We Do Social Work is seeking an experienced Tribunal, Mediation and Complaints Officer to join a busy SEND Service. This hybrid, mostly home-based role requires strong case management, negotiation and written communication skills to manage SEND Tribunal appeals and support statutory duties.

You will represent the organisation at SEND Tribunal hearings, liaise with parents, schools and professionals, and ensure timely, high-quality responses within deadlines.