SEND Support Officer

Wigan Council; Wigan; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A local government organization is seeking an Administrative Support officer to assist the Special Educational Needs and Disability Service. The candidate will handle administrative tasks, ensure data protection compliance, and provide exceptional customer service. An NVQ 2 in Administration or equivalent, excellent communication, and IT skills are essential. This role offers opportunities for flexible working, with a commitment to staff development and community engagement.

Benefits

Flexible working patterns

Exclusive rewards and benefits

Qualifications

• Demonstrate excellent communication and customer care skills.
• Good IT skills using Microsoft Office applications.
• Must show ability to work on own initiative within a team framework.
• Clear understanding of confidentiality and data protection.

Responsibilities

• Provide administrative support within the Special Educational Needs and Disability Service.
• Input and extract information using the Capita One record system.
• Prepare paperwork for Panel meetings and produce meeting minutes.
• Deliver high customer service via multiple channels and support the management team.

Skills

Excellent communication skills

Customer care skills

Good IT skills

Ability to work on own initiative

Flexibility

Education

NVQ 2 in Administration or equivalent qualification

Tools

Microsoft Office applications

Job description

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Priority Candidates will be considered in the first instance

Wigan Life Centre South/ Opportunities to work from home

College Avenue

Wigan

WN1 1NJ

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

In this role you will:

Have responsibility for the administrative support within the Special Educational Needs and Disability Service and assist other administrative colleagues when required.

Confidentially input and extract information by effectively and efficiently navigating the Capita One record system and using Microsoft Office applications.

Prepare and distribute paperwork for Panel meetings, and produce clear, concise minutes.

Work to statutory deadlines and prioritise work to meet conflicting demands.

Deliver a high standard of customer service in person, over the telephone and via email, being aware of Data Protection in all areas of work.

Assist the Management Team in developing a comprehensive administrative support service.

About you:

You must be able to demonstrate the following essential requirements: -

NVQ 2 in Administration, or equivalent qualification or the ability to demonstrate a similar level of knowledge, skills and experience.

Excellent communication and customer care skills.

Good IT skills using Microsoft Office applications and the willingness to learn and absorb new data systems.

Ability to work on own initiative within a team framework.

Have a clear understanding of Confidentiality and Data Protection.

Flexibility to support a range of different work projects.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

At Wigan, we are always striving to improve what we do, and pivotal to this are our amazing staff. It’s a really exciting time to be a part of Team Wigan in the education service and contribute to the transformation of our services and outcomes for children and families. Our culture supports staff to flourish, be skilled and motivated to make a positive impact on children’s lives. We want our staff to be happy, healthy and confident in helping our children and families to fulfil their aspirations

The SEND team has an obligation to meet the statutory guidelines of the Special Educational Needs (SEN&D) Code of Practice. Our main responsibly is to focus on supporting families through the Education, Health and Care (EHC) process, writing EHC plans and attending review meetings with families. We work closely with a range of key partners and stakeholders’ professionals, which results in effective multiagency working. We provide support to families, schools and colleges and other educational settings to ensure children and young people are educated appropriately in the right setting to meet their needs. We will provide you with a supportive working environment and give you the opportunity to learn and develop further within the organisation.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

For an informal discussion about this role, please contact Adele Farrell (SENDS Business Support Manager) on [emailprotected] / 07771345793

Interview dates:

Priority candidates: Friday 16th August 2025

All other candidates: Tuesday 19th August 2025

To view the details relating to this position, please click the links below: