SEND Reforms Support Officer

Berkshire Sensory Consortium; Royal Borough of Kingston upon Thames; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Berkshire Sensory Consortium in Kingston is seeking a SEND Reforms Support Officer on a full-time, 24-month fixed-term basis to provide comprehensive administrative support for the SEAH and TAS multi-agency service.

You will act as a central point of contact for professionals and stakeholders, handle meetings, minutes, data records, and liaise across education, health and local authority to ensure timely referrals and smooth operation.

Qualifications

• GCSE Maths and English at grade C or above, or NVQ level 2/3
• Excellent organisational and time management skills to manage varied workload
• Strong IT skills including Excel or Google Sheets and handling data securely
• Effective communication with a wide range of stakeholders
• Commitment to delivering high-quality administrative support for children and families

Responsibilities

• Scheduling meetings, preparing papers and taking minutes; monitor shared inboxes and ensure queries are addressed within timescales
• First point of contact via phone, email and post; liaise between professionals, settings and the local authority
• Identify and escalate issues; help improve administrative processes and service delivery
• Support financial processes, including raising purchase orders, processing payments and maintaining records
• Maintain databases, spreadsheets and records; produce reports and support data collection

Skills

Administrative support

Stakeholder liaison

Time management

Data handling

Communication

Education

GCSE Maths & English at grade C or above or NVQ level 2/3

Tools

Excel

Google Sheets

Job description

The SEND Reforms Support Officer is a full-time, 24-month fixed-term role based in Kingston to provide comprehensive administrative support for the local Specialist Expertise at Hand (SEAH), Team Around the School (TAS) and cluster model. Acting as a central point of contact for professionals and stakeholders, the role ensures the smooth day-to-day running of the multi-agency service through effective referrals, meeting support, database management, and liaison between education settings, health professionals, and the local authority.

As part of the Project Team driving the local implementation of Special Educational Needs and Disabilities (SEND) reforms, this administrative role ensures the smooth, day-to-day operation of multi-agency initiatives such as "Specialist Expertise at Hand" (SEAH) and "Team Around the School" (TAS). Serving as a central point of contact and working alongside SEND Project Officers, the position delivers high-quality operational and administrative support to thelocal SEND cluster and collaborative models.

Key Responsibilities include:

• Providing comprehensive administrative support, including scheduling meetings, preparing papers and taking accurate minutes as well as monitoring shared inboxes and ensuring queries and actions are responded to within required timescales.
• Acting as the first point of contact, managing enquiries via phone, email and post in a professional and timely manner and acting as the liaison between the ‘Experts’, settings and the local authority.
• Identifying and escalating issues, helping to improve administrative processes and service delivery.
• Supporting financial processes, including raising purchase orders, processing payments and maintaining records.
• Maintaining and updating databases, spreadsheets and records, ensuring accuracy and confidentiality, and producing reports and supporting data collection, including statutory returns.

We are looking for an organised and proactive individual to provide high-quality support to the local SEND cluster and collaborative models, ensuring the smooth day-to-day running of a busy, multi-agency offer with effective referrals, oversight and systems. The individual will be highly organised and customer-focused with strong administrative experience and a commitment to delivering high-quality support. Above all, the individual will bring a positive, solution-focused approach and a commitment to supporting effective service delivery for children, young people and families.

We are looking for an individual with:

• GCSE Maths and English to grade C or above or equivalent and specific qualification equivalent to NVQ level 2 or 3.
• Excellent organisational and time management skills, with the ability to manage a varied workload and meet deadlines, and the ability to manage several tasks at one time.
• Confidence in working with data, maintaining accurate records and handling sensitive information appropriately as well as strong IT skills, including the use of Excel or google sheets.
• Effective communication skills with the ability to work with a wide range of stakeholders, including professionals and members of the public, and a commitment to good communication that is open, honest, persuasive and pragmatic.
• A passion for Achieving for Children’s vision, mission and values to support children and young people to live safe, happy, healthy and successful lives.