SEND Quality Assurance Officer

We Manage Jobs(WMJobs); Worcester; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A local government authority is seeking a SEND Quality Assurance Officer to enhance their services. The role involves supporting the SEND Quality Assurance Framework, performing audits, and liaising with stakeholders to ensure high-quality support for families. Benefits include generous holiday entitlement, a pension scheme, and flexible working arrangements.

Benefits

Great Holiday Entitlement

Brilliant Pension Scheme

Professional Learning & Development

Flexible Working

Qualifications

• Knowledgeable in SEND services.
• Ability to produce high-quality reports.
• Experience in liaising with managers and coordinators.

Responsibilities

• Support development of SEND Quality Assurance Framework.
• Conduct audits and manage quality assurance processes.
• Liaise directly with parents and carers.

Skills

Quality Assurance Framework expertise

Communication with parents and staff

Report writing

Management and administration skills

Job description

Job Title: SEND Quality Assurance Officer
Salary:£37,036 - £39,513 per annum
35 Hours per Week
Location: Hybrid from home and Wildwood, Worcester
Team: SEND Improvement
Permanent

The Role:

We are looking for a self-motivated, knowledgeable and enthusiastic individual who will help drive forward future improvements in the way we do things in SEND services. We know that having a robust, effective and responsive Quality Assurance Framework is key in ensuring children and families consistently receive first class support from us and are looking for someone who will help build on the significant improvements to this that we have already made.

As a SEND Quality Assurance Officer your role will be to support the development and implementation of our SEND Quality Assurance Framework using your expert knowledge and experience of SEND. You will work directly with staff within SEND services and with our colleagues across the partnership. Your work will be varied and will include some direct contact with parents and carers, management and administration of our internal quality assurance processes, undertaking audits as well as responsibility for the development of our future quality assurance work.

You will be able to produce high quality reports on what our quality assurance work is telling us and highly skilled in translating that learning into improvement and developments in practice. This will involve liaising with managers and EHCP Coordinators to identify the most effective ways of implementing changes and ‘completing the loop’ with our quality assurance work.

For further information please contact: Louise Butler - [e-mail] or Lisa Richards - [e-mail]

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Details:

Application Closing Date: 29th October 2025

Anticipated Interview Date: 05th November 2025