SEND Passenger Assistant (Driver) - Full Time

E-zec Medical Transport Services Ltd.; Addlestone; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare transportation seeks a SEND Passenger Assistant/Driver to support children with special educational needs. This rewarding role involves ensuring the safety and well-being of children during transport to healthcare and educational facilities. With flexible hours during term time and opportunities for full-time work, you will be part of a committed team that values collaboration, reliability, and empowerment. Join a company dedicated to enhancing health and well-being in the community while enjoying a range of benefits and recognition schemes.

Benefits

Life Assurance

24/7 GP Consultation

Cash-plan benefits

Mental Health Consultations

Legal Advice

Financial Guidance

Paid Holiday Entitlement

Pension Scheme

Uniform Provided

Employee Assistance Programme

Qualifications

• Full UK driving licence with no more than three penalty points.
• Pass a DVLA D4 Medical and obtain a PHV Licence.

Responsibilities

• Assist children with special educational needs during transport.
• Drive safely and considerately to ensure children's safety.
• Communicate effectively with parents and school staff.

Skills

Customer Service

Effective Communication

Team Collaboration

Driving Skills

Education

Full UK Driving Licence

Enhanced DBS Check

Job description

We have a fantastic opportunity for a SEND Passenger Assistant/Driver to join our healthcare transportation team based in Addlestone.

If you have a strong commitment to supporting children with special educational needs in your community and thrive on building positive connections with others, this role could be a perfect fit for you.

This role involves transporting children with Special Educational and Disability Needs (SEND) to and from healthcare or educational facilities. It's a rewarding yet challenging opportunity where you can quickly become a valuable member of our team.

The position entails working Monday to Friday during term time only. Shifts are typically from 06:00-09:00 and 15:00-18:00 (shift times are examples and may vary based on travel time), totaling 20-30 hours per week.

Full-time hours are available within the PTS team during the day.

What benefits can you expect?

• Life Assurance – providing colleagues and their families financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• Second opinion medical support following diagnosis or during treatment pathways.
• Cash-plan benefits, including dental, optical, chiropody, and illness recovery support.
• Access to mental health and physiotherapy consultations.
• Legal advice on domestic issues such as motoring offences, wills, probate, and personal injury.
• Financial guidance on retirement planning, tax savings, and state benefits.
• Long Service Recognition Scheme, acknowledging colleagues after 5 years and at subsequent intervals with increased annual leave.
• Values-based Internal Recognition Scheme with financial rewards and an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation supporting colleagues and local communities.
• Paid holiday entitlement, pension scheme, Blue Light Card, uniform provided, Employee Assistance Programme, and flu vaccination campaigns.

Key Responsibilities

• Assist children with special educational needs during transport to ensure their safety and well-being.
• Drive carefully and considerately to transport children safely using our vehicles.
• Support children in boarding and alighting from the vehicle, providing physical assistance if necessary.
• Maintain a calm, positive environment during transport, addressing behavioral or emotional needs.
• Communicate effectively with parents, caregivers, and school staff about transportation arrangements.
• Follow all safety protocols, including seat belt use and proper seating.
• Be familiar with safeguarding policies.
• Report incidents or concerns promptly to your line or operations manager.
• Help maintain vehicle cleanliness.

What you need to succeed

• A full UK driving licence with no more than three penalty points.
• Pass a DVLA D4 Medical.
• Obtain and hold a PHV Licence (assistance available).
• Deliver excellent customer service.
• Display calm, considerate, and careful driving behavior.
• Be an effective, confident communicator.
• Demonstrate team collaboration naturally.
• Pass a fully funded Enhanced DBS check.

Our Values

Collaborative – Working as one team with a shared purpose.
Agile – Listening, learning, and adapting to improve.
Reliable – Doing what we say, taking responsibility, and acting with integrity.
Empowered – Confident and committed to delivering high-quality service.

About Us

The merger of ERS Medical and E-Zec Medical has rebranded us as EMED Group, the largest Patient Transport and Care Partner to the NHS with over 2,500 colleagues across 50 depots. We aim to develop transport services that enhance health and wellbeing by supporting patient care, community support, mental health, and medical courier services.

EMED Group is committed to equal opportunities and fostering an inclusive, safe working environment for all.