SEND Local Offer and Engagement Manager

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY; York; Hybrid; GBP 30,000 - 50,000; Full time

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About the role

This role plays a critical part in AfC's delivery of SEND services. Our SEND Local Offer (a statutory service) website is our digital shop window and provides a wide range of information and easy access to clear and up-to-date information about SEND services in Kingston and Richmond.

Responsibilities will include:

• The postholder will gather and manage service information, manage and continuously develop the SEND local Offer website, create accessible content, and engage with the community to ensure their voices shape how information is shared.
• They will also monitor and improve communication quality, ensure compliance with statutory requirements, and handle feedback in line with council guidelines while upholding key policies on safety, data protection, and equality.
• The postholder will also support with promoting co-production and engagement with families through the line management of two SEND Parental Engagement Officers. You will be expected to work across Kingston and Richmond attending events in the community to raise awareness about the local offer, and respond to feedback about improvements to its content.

About you

We seek a highly motivated individual with a degree or equivalent experience in a relevant field, coupled with a strong understanding of children's services SEND legislation and digital accessibility. The ideal candidate will possess exceptional digital communication skills, proven experience in stakeholder engagement and partnership building, and a passion for advocating for children and young people. This role requires a proactive leader capable of driving change, managing a team, and delivering impactful outcomes through collaborative approaches.

• Extensive knowledge of relevant legislation (Children and Families Act 2014, SEND Code of Practice, Equalities Act 2010) and Web Content Accessibility Guidelines (WCAG) 2.2.
• Proven communication skills (written and verbal), and an ability to differentiate communication according to the various stakeholders that engage with the local offer.
• Proven experience in website CMS management and creating engaging digital content for diverse audiences.
• Demonstrated ability to build strong partnerships and effectively communicate with various stakeholders.
• Experience in team leadership, performance management, and addressing equality and diversity issues.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract.)
• Tailored induction sessions commencing on the date you start working for AfC
• Local Government salary and pension scheme (LGPS or Teachers Pension)
• Flexible working options - helping to keep a good work-life balance
• A comprehensive Employee Assistance Programme
• A range of staff benefits and discounts
• An excellent learning and development offer to support your career pathway

Important Information

Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).