SEND Legal Monitoring and Quality Assurance Officer

Newcastle City Council; Cardiff; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a SEND Legal Monitoring and Quality Assurance Officer to join their dedicated team. In this role, you will be instrumental in managing complaints and appeals, ensuring that children and young people with special educational needs receive the right support. This position offers a chance to make a real difference in the lives of vulnerable individuals while working in a supportive and inclusive environment. With access to various professional development opportunities and flexible working arrangements, this role is perfect for someone passionate about advocating for SEND rights and improving service delivery.

Benefits

Local Government pension scheme

25 days annual leave

Family supportive policies

Bespoke induction

Training and development opportunities

Agile working

Generous Flexi Scheme

Access to Occupational Health

Wellbeing initiatives

Discounted travel passes

Qualifications

• Experienced SEND professional with a comprehensive understanding of SEND regulations.
• Ability to manage complaints and mediations effectively.

Responsibilities

• Lead in managing complaints and appeals to the SEND Tribunal.
• Work within the SEND Support, Assessment and Review Team.

Skills

SEND Code of Practice

Complaint Management

Mediation Skills

Understanding of SENDIST

Education

Relevant SEND Qualification

Job description

SEND Legal Monitoring and Quality Assurance Officer

Fixed term (1 year). This is a new post, and its impact on services will be reviewed, with the possibility of extending the contract term.

Why work for Newcastle City Council?

In Newcastle we want our children and young people to be able to tell us that they feel safe, happy and included, ready for their next steps, healthy and well cared for, and are heard in decisions. Our SEND Strategy sets out our shared ambition which is: to create an inclusive city that ensures that children and young people with special educational needs and/or disabilities get the right support at the right time and go on to live their best lives.

As a SEND Legal Monitoring and Quality Assurance Officer you will be part of the SEND Support, Assessment and Review Team and will take a lead in managing complaints and mediations and appeals to the Special Educational Needs and Disability Tribunal (SENDIST). We are seeking an experienced SEND professional with a comprehensive understanding of the SEND Code of Practice.

As an employee of NCC, you will have access to:

• a competitive salary
• access to Local Government pension scheme
• 25 days annual leave, rising to 29 days after 5 years’ service in addition to Bank Holidays, with the ability to buy additional leave annually
• family supportive policies
• a bespoke induction
• a range of opportunities for training and development to support you to achieve the best outcomes for yourself and the people we support
• agile working, enabling both home working and office-based working
• a generous Flexi Scheme
• access to Occupational Health, Mindfulness sessions and other wellbeing initiatives
• access to various salary sacrifice schemes – covering cars, white electrical goods and tax efficient saving contributions towards your pension
• discounted travel passes.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.

If this sounds like a job for you, please keep reading and look at the Job Description and Person Specification provided and apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

What do we offer?

If you would like to discuss this role prior to making an application, please contact Deanne Taylor, Head of Service, SEND, 07966 730669 or via email [e-mail].

This position is subject to a DBS check because they will involve some direct work with vulnerable children, young people and young adults.

If you require any assistance completing this application please visit Newcastle Work & Thrive https://www.workandthrivenewcastle.org.uk/.