SEND Complaints Officer

Pertemps; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency based in the UK is seeking a dedicated Complaints Officer. You will ensure that complaints related to Special Educational Needs and Disabilities (SEND) are handled with care and transparency. Ideal candidates will possess strong communication and investigative skills, along with experience in complaints handling. This is a 3 to 6 month remote contract role, with hours Monday to Friday from 9am to 5pm.

Qualifications

• Strong communication and interpersonal skills with empathy.
• Excellent organisational and investigative skills, attention to detail.
• Good understanding of SEND legislation and statutory guidance.
• Impartiality in handling challenging conversations.
• Experience of complaints handling or casework in related fields.

Responsibilities

• Receive, log, and track complaints related to SEND provision.
• Investigate complaints thoroughly and impartially.
• Ensure compliance with statutory requirements.
• Communicate investigation outcomes clearly to complainants.
• Identify themes and areas for improvement in services.

Skills

Strong communication and interpersonal skills

Excellent organisational and investigative skills

Understanding of SEND legislation

Impartiality in managing conversations

Experience in complaints handling

Job description

Overview

Job Title: Complaints Officer
Contract: 3 to 6 month ongoing contract
Hours: Mon to Fri 9am to 5pm (remote)

About the Role

We are seeking a dedicated and professional SEND Complaints Officer to join our team. You will play a key role in ensuring that complaints relating to Special Educational Needs and Disabilities (SEND) provision are handled with fairness, transparency, and care.

In this role, you will:

• Receive, log, and track complaints relating to SEND provision.
• Investigate complaints thoroughly and impartially, liaising with schools, professionals, and service providers as required.
• Ensure compliance with statutory requirements, including the SEND Code of Practice.
• Communicate investigation outcomes clearly, accurately, and sensitively to complainants.
• Contribute to improving services by identifying themes, trends, and areas for learning.

About You

We are looking for someone who can demonstrate:

• Strong communication and interpersonal skills, with the ability to handle sensitive issues with empathy.
• Excellent organisational and investigative skills, with attention to detail.
• A good understanding of SEND legislation and statutory guidance.
• The ability to remain impartial and manage challenging conversations professionally.
• Experience of complaints handling or casework within education, health, or social care (essential).

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.