SEND Casework Manager

North Yorkshire Council; Harrogate; On-site; GBP 55,000 - 75,000; Full time

Job summary

North Yorkshire Council is seeking an experienced SEND Casework Manager to lead a team of EHC Casework Officers, ensuring statutory duties are met for children and young people aged 0-25 with SEND.

The role focuses on professional leadership, coordination of EHCP assessments, annual reviews and mediation, with strong emphasis on compliance, child-centred decision making and collaboration with schools, health and social care partners.

Qualifications

• Experience in SEND legislation and EHCP processes.
• Proven leadership and team development skills.
• Knowledge of statutory timescales and child-centred decision making.

Responsibilities

• Maintain team caseload oversight through supervision arrangements.
• Prepare and coordinate local authority responses to appeals.
• Compile and submit evidence and documentation for tribunal hearings.
• Liaise with parents/carers, legal representatives, schools and professionals.
• Support preparation for hearings, mediations, and dispute resolution processes.
• Ensure records on internal systems are accurate and up-to-date.
• Ensure quality of casework and effective communication with stakeholders.
• Monitor and track case directions, orders and outcomes.
• Support early resolution of appeals where possible.
• Oversee the team's performance against statutory timeframes and quality standards.
• Provide induction and ongoing CPD for the team.
• Promote the emerging practice framework across Education and Inclusion Services.

Job description

Be a part of shaping an inclusive future for children and young people in North Yorkshire.

Are you an experienced Special Educational Needs and Disabilities (SEND) professional with a strong understanding of SEND legislation, Education, Health and Care Plans (EHCPs) and statutory processes? Do you have the leadership skills to support and develop a high-performing team while championing positive outcomes for children and young people with Special Educational Needs and Disabilities?

About the Service

We are seeking a SEND Casework Manager to lead a team of EHC Casework Officers and play a pivotal role in ensuring the Local Authority meets its statutory duties for children and young people aged 0-25 with SEND.

This is an excellent opportunity to help deliver North Yorkshire's Local Area SEND Strategy, working closely with colleagues, partners, young people and families to ensure there is sufficient, high-quality provision that supports positive transitions into adulthood.

About the Role

As SEND Casework Manager, you will provide professional leadership, guidance and oversight to a team responsible for statutory SEND assessment, annual review and EHCP processes. You will ensure high-quality casework, compliance with statutory timescales and a child-centred approach that places children, young people and families at the heart of decision making

You will work collaboratively with schools, health colleagues, social care professionals, families and partner organisations to secure appropriate educational provision and positive outcomes for children and young people with SEND.

The role also includes representing the Local Authority in mediation, dispute resolution and SEND Tribunal proceedings, as well as managing more complex casework and supporting the resolution of complaints and placement challenges.

Key Responsibilities

• Maintain team caseload oversight through robust supervision arrangements
• Prepare and coordinate local authority responses to appeals
• Compile and submit high-quality evidence and documentation for tribunal hearings
• Liaise with parents/carers, legal representatives, schools and professionals
• Support preparation for hearings, mediations, and dispute resolution processes
• Ensure your team maintain accurate and up-to-date records on internal systems (e.g. Synergy)
• Ensure quality of casework is high and communication with stakeholders is effective
• Monitor and track case directions, orders and outcomes
• Work proactively to support early resolution of appeals where possible
• Take responsibility for the team’s performance against statutory timeframes and quality standards
• Ensure your team have a supportive induction programme and ongoing CPD to fulfil the functions of their roles
• Actively promote the emerging practice framework across Education and Inclusion Services

It is an exciting time in Children and Young Peoples Services in North Yorkshire as we plan our approach in respect of the Families First Partnership Programme and how we will be responding to the social care reforms. Work is underway to plan our approach and implementations for 2027. As a result of this, some realignment may happen with job roles in the future, we want to be transparent about this in respect of this role.

If you would like more information about this role, please contact Helen Hodgson, Lead for SEND, via [e-mail]

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Key dates:

Closing Date: 13thSeptember2026

Interview Date: w/c 21stSeptember 2026

Key documents:

Job Description

Total rewards

Enhanced Level DBS Disclosure is required for appointment to this post.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.