SEND Assistant Case Officer

Southampton City Council; Southampton; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Excellent pension

Generous holiday entitlement

Training and development

Flexible working options

Employee assistance programme

Job summary

Southampton City Council is seeking a dedicated SEN Assistant Case Officer to support the SEND team in coordinating EHC Assessment plans for children and young people with Special Educational Needs and Disabilities. You will work collaboratively to deliver statutory duties and participate in joint agency work with professionals.

The role emphasizes resilience, administration, and excellent communication within a busy environment, with a commitment to improving outcomes for SEND learners aged 0

Qualifications

• Experience working with Special Educational Needs and Disability and understanding of related legislation.
• Strong interest in SEN, Equality and Diversity with a positive difference mindset.
• Ability to meet timescales with high organisational efficiency.
• Excellent administration and workload management skills.
• Excellent written and spoken communication, calm under pressure across face-to-face, written or phone interactions.
• Understanding of joint agency working with diverse professionals.
• Positive solution-focused approach to meeting children's needs while balancing priorities.
• Genuine empathy and respect for diverse viewpoints.
• Computer literacy with Word, Excel and data systems.

Responsibilities

• Coordinate and support EHC Assessment plans for children and young people with SEND.
• Assist lead Case Officers in managing statutory duties relating to SEND.
• Provide timely, accurate information to support EHC decision-making.
• Maintain clear records and communicate with families, schools and professionals.

Skills

Communication skills

Legislation knowledge

Resilience

Organisation

Administration

Interpersonal skills

Joint agency working

Solution-focused approach

Empathy

Computer skills

Tools

Word

Excel

Database systems

Job description

We are seeking to recruit a SEN (Special Educational Needs) Assistant Case Officer. The successful candidate will work as part of the SEND team and deliver the statutory duties relating to special educational needs and disability. We are seeking to recruit to a Temporary post to join our team supporting the coordination and the lead Case Officers with the management of Education, Health and Care (EHC) Assessment plans for children and young people with Special Educational Needs and Disabilities. (SEND).

As a good all-round communicator, you will join a supportive team, where you will be trained and supported to develop. We provide a high quality and effective range of services for children with SEND. This is a challenging, fast paced and interesting role within a very busy environment.

You will be part of a service whose overarching aim is to make a positive and measurable difference to the outcomes of children and young people with SEND aged 0 to 25.

About you:

• Someone who has experience in working with Special Educational Needs and Disability and has a good understanding of the legislation in relation to this area of education.
• Someone who has a genuine interest in SEN, Equality and Diversity and wants to make a positive difference.
• Someone with a high level of resilience and the ability to work as part of a team to inspire, support and challenge others.
• Someone with high organisational skills and experienced in meeting timescales.
• Someone who has very good administration skills and can manage a varying and demanding workload.
• Someone with excellent interpersonal and communication skills with the ability to remain calm and negotiate effectively, whether this be face to face, in writing or verbally over the phone, whilst remaining professional at all times.
• Someone who understands the importance of joint agency working with a range of different professionals.
• Someone with a positive solution focused approach to meeting children’ s individual needs with the ability to sensitively manage competing and conflicting priorities of service users whilst maintaining positive, professional relationships.
• Someone who is compassionate and has genuine empathy towards others and understanding differing viewpoints.
• Someone with good transferable computer skills and experienced in using Word, Excel, and other database holding systems.

We will offer:

• A fast paced, dynamic, working environment with excellent opportunities for continuous professional development.
• The chance to make a real and measurable difference to the life outcomes of some of the most vulnerable children in our society.
• An opportunity to be part of a welcoming and friendly team and a sense of belonging within a service and your job role.

What we can offer you:

Salary: The salary band for this role is £27,273 - £29,138 per annum (pro rata). The starting salary is £27,273 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

Contact details for informal discussion:

For further information and details regarding the position, please contact Sean Camp at [e-mail]

Recruitment contact details:

Email: [e-mail]
Tel: [phone]
For more information about SCC please visit Southampton City Council