Selling Supervisor in Sloane Square

RALPH LAUREN; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

An iconic lifestyle brand is seeking a Selling Supervisor for their Sloane Square store in London. The role involves leading the sales team in delivering exceptional client experiences, building a loyal customer base, and achieving sales goals. Ideal candidates will have proven supervisory retail experience in a luxury environment and possess strong leadership and communication skills. Competitive benefits and an inclusive environment are part of what we offer.

Benefits

Career development opportunities

Employee discounts

Inclusive environment

Qualifications

• Proven retail supervisory experience managing a team.
• Experience in a premium or luxury retail environment.
• Strong management skills with deep brand and product knowledge.

Responsibilities

• Support the sales team in the absence of managers.
• Build and maintain a loyal client base of Very Important Customers.
• Assist managers in creating an inclusive, client-first work environment.
• Be proficient in clienteling, digital tools, store systems, and cash management.

Skills

Retail supervisory experience

Leadership skills

Organizational skills

Excellent communication skills

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren's reputation and distinctive image have been built through a wide range of products, brands, and international markets. The company's brands include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making it one of the most recognized families of consumer brands worldwide.

At Ralph Lauren, we aim to unite and inspire our community and the communities we serve by fostering inclusion, fairness, and diverse perspectives. We promote a culture of belonging through Talent, Education & Communication, Employee Groups, and Celebrations.

Position Overview

We are seeking a Selling Supervisor to join our prestigious Sloane Square store in Chelsea, London. This is a full-time role offering 40 hours per week.

What we offer:

• The opportunity to work for an iconic lifestyle brand
• Exciting career development opportunities
• Competitive benefits and employee discounts
• An inclusive environment where you can be authentic

Essential Duties & Responsibilities

Business Client Development

• Support the sales team in the absence of managers to deliver exceptional client experiences, maximize sales, and explore commercial opportunities both in-store and through outreach
• Build and maintain a loyal client base of Very Important Customers (VICs), Super VICs, and top clients
• Engage and motivate the team to enhance performance using service metrics

Leadership & Engagement Support

• Assist managers in creating an inclusive, client-first work environment
• Support the team in achieving sales and profit goals using service metrics in managers' absence
• Help develop the team’s product knowledge and selling skills

Operations

• Be proficient in Ralph Lauren clienteling, digital tools, store systems, and procedures, including cash management and interpreting business reports
• Uphold and coach brand standards and presentation
• Convey product and client feedback to buyers and managers, and coordinate marketing initiatives and pricing strategies

Pay Range Max

Pay Range Min

Experience, Skills & Knowledge

• Passionate, results-driven team player
• Proven retail supervisory experience managing a team
• Experience in a premium or luxury retail environment with strong management skills
• Excellent organizational and communication skills with deep brand and product knowledge