Seller Performance Manager

TN United Kingdom; United Kingdom; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Seller Performance Manager to drive seller risk strategies and enhance performance metrics. This role is pivotal in identifying and mitigating risks, ensuring compliance with UK consumer laws, and fostering a collaborative environment. You will lead the monitoring of seller performance, develop risk models, and manage communications effectively. Join a dynamic team that values creativity and problem-solving while offering opportunities for career growth and a supportive workplace culture.

Benefits

25 days' annual leave

Birthday off

Employee Assistance Programme

Perks at Work

Career progression opportunities

Company equity

Qualifications

• Proven experience in Performance Management within an online marketplace or retail.
• Deep knowledge of seller risk management strategies.

Responsibilities

• Lead monitoring of seller performance and develop proactive risk metrics.
• Collaborate on seller risk model and dashboards using predictive techniques.

Skills

Performance Management

Seller Risk Management

Microsoft Excel

SQL Querying

Problem-solving

Communication

Critical Thinking

Understanding of UK Consumer Law

Job description

Job Overview:

Seller Performance Manager

The primary responsibility of the Seller Performance Manager is to develop and implement the risk strategy in collaboration with the Head of Risk and senior leadership, ensuring effective identification and control of key seller and product risks.

The role aims to support the Head of Risk in managing financial, legal, and reputation risks to maximize revenue through a balanced risk approach.

You will monitor seller performance and profitability, identify issues swiftly, and take proportionate actions to mitigate impact on the company and buyers. This includes preventing deceptive practices by rogue sellers, improving underperforming sellers, and leveraging performance metrics to drive sales to top sellers.

Key Responsibilities:

1. Lead monitoring of seller performance and develop metrics to identify risks proactively.
2. Collaborate on developing a seller risk model and dashboards using predictive techniques and performance fingerprinting.
3. Enhance and scale the risk model and establish repeatable processes for different risk types, from educational support to sanctions.
4. Investigate and manage emerging seller risk trends across all sellers.
5. Handle responses from sellers and manage communications via the Seller Performance email.

Additional Responsibilities:

• Manage Trust Pilot reviews, ensuring effective monitoring, responses, and investigations into reviews and fraud patterns.
• Support with product compliance and violations, monitoring related risks and trends.
• Investigate complex customer service inquiries indicating broader issues.

Requirements:

• Proven experience in Performance Management within an online marketplace or retail environment.
• Deep knowledge of seller risk management and strategies used by bad actors.
• Effective communicator with stakeholders and external parties.
• Independent, critical thinker with creativity.
• Advanced skills in Microsoft Excel and SQL querying.
• Strong problem-solving abilities.
• Ability to work effectively in a fast-paced, collaborative environment.
• Understanding of UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

The salary range for this role is £50,000 to £60,000 per annum, depending on experience, along with benefits such as 25 days' annual leave, your birthday off, Employee Assistance Programme, Perks at Work, career progression opportunities, and company equity.

OnBuy is committed to equal opportunities and creating a fair, inclusive workplace.