Self-Serve Platform & Monetisation Lead

B Q; Eastleigh; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Pension

PMI

ShareSave

6.6 weeks holiday

Hybrid Working

Job summary

B&Q is hiring for a Self-Service Platform and Monetisation Manager at its Southampton Store Support Office. The role focuses on accelerating adoption, engagement and revenue across self‑service products, with a strong emphasis on onboarding, education and scalable support.

You’ll collaborate with cross‑functional teams to optimize customer journeys, leverage AI and automation, and lead improvement pilots that drive commercial performance.

Qualifications

• Experience in digital advertising, retail media, ad tech, customer success, self-serve platforms or data monetisation.
• Track record of driving customer adoption, engagement, retention or commercial growth.
• Experience in customer onboarding, enablement, operational support or continuous improvement.

Responsibilities

• Drive adoption, activation, retention and revenue growth across self-service products through scalable onboarding, education and support programmes.
• Own onboarding and customer support processes, including account setup, booking management, data access, payment queries and issue resolution.
• Collaborate across Partnerships, Media, Marketplace, Product, Technology, Finance and Data teams to improve customer experience, operational efficiency and product adoption.
• Lead pilots and test-and-learn initiatives, measuring impact and driving continuous improvement.

Skills

Digital advertising

Retail media

Customer success

Onboarding

Data-driven

Stakeholder management

Cross-functional collaboration

AI & automation

Tools

CRM platforms

Advertising platforms

Job description

B&Q is hiring for a Self-Service Platform and Monetisation Manager at its Southampton Store Support Office. The role focuses on accelerating adoption, engagement and revenue across self‑service products, with a strong emphasis on onboarding, education and scalable support.

You’ll collaborate with cross‑functional teams to optimize customer journeys, leverage AI and automation, and lead improvement pilots that drive commercial performance.