Self Pay Advisor - 9 month FTC

KIMS Hospital; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

KIMS Hospital is seeking a Self Pay Advisor for a 9-month fixed-term contract to cover maternity leave. You will be responsible for managing self-pay patient enquiries, providing essential information, and converting enquiries into appointments. This full-time role requires excellent customer service skills and experience in a healthcare setting.

Benefits

33 days annual leave

Free secure staff parking

Private health insurance

Life assurance

Company pension scheme

Employee Assistance Programme

Discounted gym membership

Qualifications

• Strong team player with a passion for customer service.
• Outstanding communication skills, both written and verbal.
• Competent IT user with accurate keyboard skills.

Responsibilities

• Act as first point of contact for self-pay patient enquiries.
• Provide clear information on services, specialists, and pricing.
• Create and issue written and verbal quotations.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Education

GCSE or equivalent including Maths & English

NVQ Level 2 in Customer Service or Administration

Job description

Job Title: Self Pay Advisor
Location: KIMS Hospital, Newnham Court Way, Maidstone, Kent, ME14 5FT
Contract Type: 9 Month Fixed Term Contract to cover Maternity Leave
Hours: Full-Time, 40 hours per week (Monday to Sunday operation)

Are you a strong team player and passionate about delivering exceptional customer service and looking to work in a patient-focused environment? KIMS Hospital, the largest independent hospital in Kent, is looking for a Self-Pay Advisor to join our dedicated team on a 9-month fixed-term contract.

As a Self-Pay Advisor, you will be the first point of contact for all self-pay patient enquiries. You’ll play a vital role in converting enquiries into appointments, providing clear information on services, specialists, and pricing, and ensuring a seamless experience from the first point of contact through to booking.

Key Responsibilities

• Act as the first point of contact for all enquiries from prospective self-pay patients by telephone and email.
• Provide clear, accurate information regarding services, specialists, fees, and payment options.
• Create and issue written and verbal quotations for self-pay treatments and procedures.
• Follow up on leads promptly, maintaining ownership of the enquiry and ensuring timely resolution.
• Liaise with consultants’ secretaries and internal teams to gather all relevant information for bookings and quotations.

About You

• General education to GCSE level or equivalent, including Maths & English.
• Experience in a customer service or sales role, with a proven ability to convert enquiries into bookings.
• Outstanding communication skills – both written and verbal – with an impeccable telephone manner.
• Competent IT user with fast and accurate keyboard skills.
• Strong organisational and time-management abilities with attention to detail.
• Experience working within a healthcare setting.
• NVQ Level 2 in Customer Service, Administration, or equivalent.
• Knowledge of private healthcare and radiology services.

Why Work at KIMS Hospital?

At KIMS Hospital, we believe our people are our greatest asset. That’s why we offer a supportive, inclusive working environment and a comprehensive benefits package focused on your well-being:

• 33 days annual leave (including bank holidays) plus your birthday off
• Free secure staff parking
• Private health insurance
• Life assurance
• Company pension scheme
• Up to 40% discount on selected KIMS Hospital services
• Employee Assistance Programme
• Retail discounts and cashback offers
• Discounted gym membership
• Free eye tests

We are proud to be an equal opportunities and Disability Confident employer, committed to building a diverse and inclusive workplace that reflects the communities we serve.

How to Apply

If you’re excited by this opportunity and have the skills and experience, we’re looking for, apply online today to become part of the team delivering exceptional care at KIMS Hospital.

If you have any questions about the role, Diane would be happy to help:
Call us on 01622 237634
Email [e-mail]

Please note that all offers of employment are subject to eligibility to work in the UK and a satisfactory DBS check.
For more information on DBS checks, visit: www.gov.uk/disclosure-barring-service-check

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.