Self-Directed Support Assistant, Stornoway (9640) - CNS06647

Comhairle nan Eilean Siar; Stornoway; On-site; GBP 31,000 - 32,000; Full time

Job summary

Comhairle nan Eilean Siar seeks a Self-Directed Support Assistant in Stornoway. This permanent, full-time post is 37 hours per week with a salary of £30,758–£31,935 per year, inclusive of £2,997 Distant Islands Allowance.

The role involves coordinating the delivery of the Self-Directed Support Act (2013) and providing information, advice and support to Direct Payments users. You will coordinate projects across Direct Payments policy and practice, with awareness of client needs and team

Qualifications

• Excellent verbal and written communication skills.
• Competent use of IT systems.
• Customer service experience essential.

Responsibilities

• Coordinate delivery of the Self-Directed Support Act (2013) and provide information, advice and support to Direct Payments users.
• Co-ordinate projects across Direct Payments policy, professional practice and guidance.
• Understand the needs of the client group and work collaboratively with others.

Skills

Verbal and written communication

IT systems proficiency

Customer service experience

Education

SVQ Level 2 - Administration or equivalent

Job description

Self-Directed Support Assistant, Stornoway (9640)

37 hours per week, permanent post
£30,758 - £31,935 per annum ( inclusive of £2,997 Distant Islands Allowance )

The Self-Directed Support Assistant will co-ordinate the delivery of the Self-Directed Support Act (2013) including providing information, advice and support to people who access Direct Payments.

You will co-ordinate a range of projects/areas of work across Direct Payments policy, professional practice, and guidance. You should have an understanding of the needs of the client group.

It is essential that you hold a SVQ Level 2 - Administration, equivalent qualification or equivalent experience. You will have a good knowledge of effective customer care, office procedures, Health & Social Care Services and Self-Directed Support.

Excellent verbal and written communication skills, competent use of IT Systems and customer service experience are essential for this post. It is essential that you are highly motivated, have the ability to work collaboratively with others and the ability to work on own initiative.

This position is subject to a Level 1 Disclosure by Disclosure Scotland ( Disclosure levels - mygov.scot ).

Please note that the Comhairle operates security measures to protect its information and systems. Employees are required to comply with information security policies and may be required to use Multi-Factor Authentication (MFA) or other approved authentication methods when accessing Comhairle systems.

It is vital you read the job description and person specification, in your Experience statement please detail how you meet each of the essential criteria we ask for in the person specification.

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

Closing Date: Monday 23 November 2026

Salary for the above post is inclusive of Distant Islands Allowance. Appointment to the post will be on the first point of the grade.

Please note that sponsorship is not available, or being offered, in connection to this post.

Neach-cuideachaidh Taic Fèin-stiùirichte, Steòrnabhagh (9640)
37 uair a thìde gach seachdain, dreuchd mhaireannach
£30,758 - £31,935 gach bliadhna (a' gabhail a-steach £2,997 de Chuibhreann Eileanan Iomallach)

Bidh an Neach-cuideachaidh Taic Fèin-stiùirichte a' stiùireadh lìbhrigeadh Achd Taic Fèin-stiùirichte (2013), a' gabhail a-steach a bhith a' toirt seachad fiosrachadh, comhairle agus taic do dhaoine a bhios a' faighinn Phàighidhean Dìreach.

Bidh thu a' co-òrdanachadh sreath de phròiseactan/raointean obrach co-cheangailte ri poileasaidh Phàighidhean Dìreach, dòighean-obrach proifeiseanta agus stiùireadh. Bu chòir tuigse a bhith agad air feumalachdan an luchd-cleachdaidh.

Tha e riatanach gu bheil SVQ Ìre 2 agad ann an Rianachd, no teisteanas co-ionnan no eòlas iomchaidh. Bidh eòlas math agad air cùram luchd-cleachdaidh, dòighean-obrach ann an oifis, Seirbheisean Slàinte agus Cùraim Shòisealta agus Taic Fèin-stiùirichte.

Feumar sgilean conaltraidh briathrail agus sgrìobhte sàr-mhath, sgilean cleachdadh Shiostaman IT math agus deagh eòlas air a bhith a' dèiligeadh ri luchd-cleachdaidh. Tha e riatanach gu bheil thu air leth dealasach, comasach air co-obrachadh a dhèanamh le daoine eile agus comasach air obrachadh air do cheann fhèin.

Feumaidh an neach san dreuchd pròiseas Foillseachadh Ìre 1 le Foillseachadh na h-Alba a chrìochnachadh ( Disclosure levels - mygov.scot ).

Thoir an aire gu bheil a' Chomhairle a' cur an sàs cheumannan tèarainteachd airson fiosrachadh agus siostaman a dhìon. Feumaidh luchd-obrach cumail ri poileasaidhean tèarainteachd fiosrachaidh. 'S dòcha gum feum iad Dearbhadh Multi-factor (MFA), no dòighean dearbhaidh eile a tha ceadaichte, a chleachdadh ma tha iad airson faighinn a-steach gu siostaman na Comhairle.

Tha e riatanach gun leugh thu an cunntas-obrach agus an sònrachadh pearsanta 's gun toir thu iomradh air mar a tha thu a' coileanadh gach slat-tomhais air a bheilear a' toirt iomradh anns an t-sònrachadh phearsanta nad aithisg eòlais.

Thèid agallamhan a chumail an làthair gu pearsanta, a' toirt cothrom dha tagraichean coinneachadh ris an sgioba agus agus beachd fhaighinn air ar àrainneachd obrach.

Ceann-latha: Diluain 23 Samhain 2026

Tha tuarastal na dreuchd a' gabhail a-steach Cuibhreann Eileanan Iomallach. Thèid an neach a shoirbhicheas fhastadh air a' chiad ìre den rang.

Bi mothachail nach eil sponsaireachd ri fhaighinn, no ga thabhann, an lùib na dreuchd seo.