Selective Licensing - Apprentice Business Administrator

Stockton-on-Tees Borough Council; Tees Valley; On-site; GBP 11,000 - 13,000; Full time

Benefits offered by this job

27 days annual leave

Flexi time

LGPS

Discounts

Free parking on site

Hybrid/home-working potential

Job summary

Stockton-on-Tees Borough Council is seeking an Apprentice Business Administrator to join the Selective Licensing Team. You will earn a salary while gaining a Level 3 Business Administration qualification and develop administrative, customer service and organisational skills.

You’ll learn on the job, contribute from day one, and build experience in housing services while working towards your Level 3 qualification. The role offers real progression in a forward-thinking council.

Qualifications

• No previous experience required; enthusiasm and willingness to learn.
• Must have Level 2 English Language and Maths (GCSE or equivalent).
• Comfortable working with people and taking on new challenges.
• Eligible to work in the UK.

Responsibilities

• Provide administrative support to the Selective Licensing team.
• Process licence applications.
• Issue licences.
• Conduct tenant referencing.
• Provide information and advice to landlords and tenants via telephone and email.
• Keep records up to date.

Skills

Communicate effectively

IT skills

Microsoft Office

Teamwork

Attention to detail

Customer service

Time management

Education

Level 2 English & Maths (GCSE or equivalent)

Tools

Microsoft Office

Job description

Start your career, gain a qualification and make a real difference in your community.

Do you want to kickstart your career in the rewarding world of housing?

We're looking for an enthusiastic Apprentice Business Administrator to join our friendly and successful Selective Licensing Team.

You’ll earn a salary while gaining a Level 3 Business Administration qualification, develop valuable workplace skills and gain hands‑on experience in housing that could open the door to a wide range of future career opportunities.

Join Stockton-on-Tees Borough Council and become part of a forward‑thinking organisation where you can learn, grow and make a real impact from day one.

What is Selective Licensing?

In a nutshell, Selective Licensing is an initiative to raise housing standards and protect our communities.

We make sure landlords are licensed to ensure safer, well‑managed homes where tenants are treated fairly, and to promote better‑quality homes for the people of Stockton-on-Tees.

To read more about our selective licensing scheme, please click here: Selective Licensing - Stockton-on-Tees Borough Council

What will you be doing?

This isn't an apprenticeship where you'll be watching from the sidelines. You'll be part of the team, learning new skills and contributing to meaningful work from the start.

You’ll develop valuable administrative, customer service and organisational skills, as well as an understanding of how housing services operate in practice while working towards your Level 3 qualification in Business Administration.

In the role, you will provide administrative support to the Selective Licensing team, which involves:

• Processing licence applications


• Issuing licences


• Conducting tenant referencing


• Providing support, information and advice to landlords and tenants via telephone and email


• Keeping our records up to date

To find out more about the role, please see the Job Description and Person Specification in supporting documents.

Where could this lead?

This role is an excellent starting point for a career in housing, a highly rewarding area where you can have a real impact on people's lives by improving living standards in our local communities.

The knowledge, skills and experience you gain will provide a strong foundation for future opportunities across the sector, including areas such as:

• Selective Licensing


• Private Sector Housing


• Strategic Housing


• Homelessness Services


• Housing Advice and Support


• Wider Local Government roles

What are we looking for?

You don't need any previous experience. We're looking for someone who is enthusiastic, keen to learn and genuinely interested in developing a career in housing.

You will need Level 2 English Language & Maths qualifications (GCSE or equivalent).

You’ll enjoy working with people, be willing to take on new challenges and have a positive approach to learning.

We’d like to hear from people who can:

• Communicate effectively, both verbally and in writing


• Evidence excellent IT skills and ability to use Microsoft Office


• Build positive relationships with a range of people


• Provide excellent customer service in a professional and helpful manner


• Manage competing priorities and meet deadlines


• Work accurately and pay attention to detail


• Work effectively as part of a team

Please note: To be eligible for this apprenticeship, applicants must meet standard apprenticeship funding requirements, including the right to work in the UK. Applicants who already hold a qualification in a related subject area may not be eligible.

What can we offer in return?

You’ll join a successful and highly supportive team who will encourage you to grow and thrive in the role.

• A salary whilst you gain experience and study towards a qualification


• 27 days annual leave per year (plus bank holidays!), rising to 32 with 5 years’ service


• Access to our flexi time scheme


• Membership of the Local Government Pension Scheme (LGPS), one of the UK's leading public sector pension schemes


• Access to a number of other employee benefits including discounts at high street and online retailers, an employee assistance programme, counselling and physiotherapy services


• Free parking on site at Dunedin House


• Potential to work part of your week at home once you’re up to speed

This is an excellent opportunity to join Stockton‑on‑Tees Borough Council, where we create a positive and inclusive working environment to deliver the best outcomes for our communities.

Don’t just take our word for it! Here’s what a member of the team thinks…

"This role gives you the chance to develop your skills while contributing to something meaningful. Knowing that our efforts lead to better living conditions for residents is incredibly fulfilling."

Ready to apply?

If you want to know more about the role please contact Chris Dunwell, Selective Licensing Team Leader on 01642 528503 or via e-mail; [e-mail]

Important Applicant Guidance

Accuracy and Use of AI Tools

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication

All updates regarding your application, including interview invitations, will be sent from ‘[e-mail]’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.

Right to Work

All applicants must provide valid proof of their right to work in the UK in accordance with Stockton‑on‑Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.

Council Principles

The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.

Limitations

Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.