Select which cookies you accept Supervisor (30 hours) Supervisor (30 hours)

Space Nk; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty retailer in Manchester is seeking a Supervisor to enhance sales and profitability while leading a high-performing team. In this role, you will ensure a customer-first experience, analyze business performance, and support the recruitment process to build a diverse team. Strong leadership and communication skills are essential for success in this position.

Qualifications

• Ability to deliver a 'customer first' experience and lead a team.
• Understanding of commercial reports to identify business opportunities.
• Strong communication and organizational skills.

Responsibilities

• Assist management in maximizing sales and profitability.
• Support the team in delivering a consistent customer experience.
• Analyze business reports to review performance and identify opportunities.

Skills

Customer experience delivery

Leadership in coaching

Communication skills

Analytical skills

Organizational skills

Job description

The Supervisor's main responsibility is to assist the management team in maximizing sales and profitability while supporting and retaining a high-performing team.

• Support the team to ensure a 'customer first' experience is delivered consistently.
• Exceed sales targets and the company acquisition target for N.dulge.
• Support stock file accuracy by adhering to all stock handling policies to minimize stock loss.
• Ensure team awareness of sales targets, ATV, AUS, and conversion targets on a daily, weekly, and monthly basis, focusing on their achievement.
• Communicate clearly and concisely with all internal and external business partners to drive opportunities.
• Identify innovative opportunities to maximize the business.
• Analyze business reports to review performance weekly, monthly, and yearly.
• Support the store recruitment process, retaining diverse teams that deliver the 'customer first' experience.
• Create an inclusive, welcoming environment for employees to thrive.
• Deliver feedback confidently and escalate performance issues to the Store Manager or Assistant Manager.
• Coach and develop the team to achieve their full potential.
• Ensure the store is maintained according to company policies and procedures.

Qualifications and skills include:

• Ability to deliver a 'customer first' experience and demonstrate leadership in coaching and motivating the team.
• Understanding and analyzing commercial reports to identify business opportunities.
• Identifying key performance behaviors and competencies within the team.
• Strong communication, prioritizing, and organizational skills.
• Values honesty and integrity in relationships.
• Ability to manage change and adapt to rapidly changing priorities and deadlines.
• Ability to delegate tasks and ensure their completion.

As the ultimate curator of over 100 innovative beauty brands, we are the go-to destination for worldwide beauty discovery. Through our stores, online presence, and loyalty scheme, Space NK has built a thriving community focused on customer needs and exploration.