Select which cookies you accept Operations Analyst Operations Analyst

Travel Chapter; Devon and Torbay; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading holiday home company in the UK seeks an Operations Analyst to enhance customer experience through data analysis. You will work with diverse datasets, build Power BI dashboards, and collaborate across teams to implement data-led improvements. The ideal candidate has a strong background in data analysis and excellent communication skills. Experience in the travel industry is a plus but not required.

Qualifications

• Proven background in data analysis or business intelligence.
• Strong SQL experience to manage complex datasets.
• Power BI skills for creating dashboards.

Responsibilities

• Analyse datasets for customer behaviour and operational performance.
• Build and maintain Power BI dashboards.
• Use SQL for data insights.
• Partner across teams for data-led improvements.
• Support capacity planning and forecasting.

Skills

Data analysis

SQL

Power BI

Communication

Tools

Salesforce

Job description

Overview

Data Science & Analytics · Multiple locations · Fully Remote. In this role, you'll use data to shape the way we work and improve the experience of our guests and owners. Working within our Data Science and Analytics team, you'll partner closely with our Customer Services leaders to identify opportunities, build business cases, and turn insight into action.

We're looking for someone who's naturally curious, highly analytical, and confident working independently. You'll thrive in a fast-moving environment, using data to tell a story and influence change across teams.

What you'll be doing

• Analyse large and varied datasets to uncover trends in customer behaviour, booking patterns, and operational performance
• Build and maintain Power BI dashboards that inform decision-making across the business
• Use SQL to combine complex datasets from multiple sources and produce clear, reliable insights
• Partner with colleagues across Customer Service, Product, and Tech to drive data-led improvements
• Support capacity planning and forecasting so the right people are in the right place at the right time
• Build compelling business cases that balance cost, customer experience, and operational efficiency

Requirements

• You\'ll have a proven background in data analysis or business intelligence, ideally within an operations or customer-focused environment. You\'ll be comfortable managing your own projects, building relationships across teams, and presenting your findings with confidence.
• Strong SQL experience, with the ability to transform and model complex datasets
• Proven Power BI skills, from design through to dashboard delivery
• Experience using Salesforce to extract and interpret key operational data
• A methodical approach, strong attention to detail, and a proactive mindset
• Excellent communication skills and the confidence to challenge and influence
• A genuine curiosity about data and how it can improve customer experience
• Experience in the travel industry isn\'t essential, but an understanding of seasonal trends, customer journeys, or hospitality operations would be a real advantage.

About Travel Chapter

At Travel Chapter, we\'re passionate about making every holiday home experience truly memorable. Behind the scenes, our teams work together to make this happen and our Customer Services operation is right at the heart of it. We\'re now looking for an Operations Analyst to help us take that service to the next level.