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Travel Chapter; Devon and Torbay; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading holiday home company in the UK is seeking a Relationship Manager to build strong relationships with Owners and drive performance through strategic planning and business development. The ideal candidate has proven experience in a similar role, with strong communication and problem-solving skills. The position offers competitive salaries and benefits, including generous holiday allowances and unique perks.

Benefits

25 days' paid holidays plus bank holidays

A special day off for your or a loved one's birthday

£500 paid towards a holiday of your choice

A paid day to volunteer with a charity

Friends and family discount scheme

Life assurance

Social clubs for various interests

Exciting social events

Qualifications

• Proven experience in a similar role.
• Direct experience of the UK Lodge Parks market would be highly desirable.
• Outstanding communication and influencing skills.
• Ability to work well under pressure with strong time-management skills.

Responsibilities

• Build and maintain strong relationships with Owners.
• Identify opportunities to grow and develop the Portfolio.
• Support onboarding of new Owners.
• Develop and implement strategies to achieve business goals.
• Drive performance of Owner's properties through data analysis.

Skills

Relationship Management

Communication

Problem-solving

Time Management

Data analysis

Tools

Salesforce

Job description

We are seeking a highly skilled and experienced professional to join our team as a Relationship Manager. The successful candidate will be responsible for building and maintaining strong relationships with Owners, understanding their needs and providing exceptional service and performance management.

Responsibilities:

• Relationship Management: Build and maintain strong relationships with Owners, understanding their needs and providing exceptional service and performance management. Use the business tools available - including Salesforce - to provide proactive support
• Business Development: Identify opportunities to grow and develop the Portfolio both through organic growth and new Partnerships
• Onboarding of New Owners: Support the wider commercial team with the accurate and timely onboarding of new Parks
• Strategic Planning: Develop and implement strategies to achieve business goals and enhance Owner satisfaction.
• Performance Management: Drive the performance of Owner's properties within the Portfolio, including data analysis and presentation as well as implementing actions and strategies to drive performance
• Problem Resolution: Utilize problem-solving skills and time management to prioritize tasks

Requirements:

• Proven experience in a similar role
• Direct experience of the UK Lodge Parks market would be highly desirable
• Outstanding communication and influencing skills
• The ability to work well under pressure with strong time-management skills
• Experience with data analysis and presentation

About Us:

We're Travel Chapter - the holiday home people - and we're on a mission to showcase great places to stay in the UK. We've grown from a small South West holiday letting agency to one of the market leaders in the industry, while maintaining our strong family ethos and values.

We offer a caring and collaborative culture, competitive salaries, and a range of benefits, including:

• 25 days' paid holidays plus bank holidays
• A special day off for your or a loved one's birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

We are an equal opportunities employer and welcome applications from all qualified candidates.