Select which cookies you accept Assistant Manager (Fixed Term - 37.5 hours) Assistant Manager ([...]

Space Nk; Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty retailer in Ashford is seeking a Store Manager to lead a customer-focused team. This role involves exceeding sales targets, managing team performance, and ensuring product knowledge for optimal customer service. Candidates must have strong communication skills and the ability to motivate others. Experience in retail and understanding business reports is essential. Join a passionate team dedicated to beauty discovery and customer engagement.

Qualifications

• Proven ability to lead and inspire a team.
• Experience in retail or customer-facing roles.
• Understanding of commercial reports and sales targets.

Responsibilities

• Ensure product training and knowledge for unbiased customer advice.
• Exceed sales targets.
• Assist in managing payroll and scheduling.
• Manage stock file accuracy.
• Create an inclusive environment.

Skills

Strong communication skills

Prioritizing and organizational skills

Ability to motivate teams

Analytical skills

Customer service orientation

Job description

Responsibilities

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team - be a role model! Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.