Select Aftersales Manager

Sytner; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Wolverhampton seeks an experienced Aftersales Manager to lead the Aftersales team, ensuring exceptional customer service and optimizing profitability. The ideal candidate will possess strong technical knowledge, previous experience in a similar role, and the ability to thrive in a high-pressure environment. Join a company that values talent development and diversity, offering a competitive benefits package and a supportive work culture.

Benefits

Enhanced Holiday Entitlement (33 days)

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in a similar role within the motor industry is essential.
• Management or supervisory experience in an Aftersales department is required.
• Strives for operational excellence and has a strategic mindset.

Responsibilities

• Lead and inspire colleagues to deliver excellent customer service.
• Maximise profitability from sales of parts, labour hours, and other services.
• Ensure efficient and professional operations in the Aftersales department.

Skills

Leadership skills

Technical knowledge in the motor industry

Ability to work under pressure

Job description

About the role

Select Wolverhampton has an opportunity available for motivated and driven Aftersales Manager.

As a Sytner Aftersales Manager, you will lead from the front and inspire colleagues. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.

You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For information around reasonable adjustments and the recruitment process, you can request adjustments during the process.

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.