Security Team Members (SIA)

Flamingo Land; York and North Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their Security Team. This role involves ensuring a safe and enjoyable environment for guests at a popular resort. Candidates should possess a valid SIA badge and demonstrate strong customer service and communication skills. The position offers a chance to thrive in a vibrant atmosphere while making a positive impact on guest experiences. With opportunities for career development and a supportive team environment, this is an exciting chance to be part of a dynamic team dedicated to providing unforgettable experiences.

Benefits

Competitive weekly pay

Free entry to Flamingo Land on days off

Discounted Friends & Family tickets

Discounts at food outlets

Free access to Leisure Complex Pools, Gym, Sauna, and Jacuzzi

Free entry to shows & live music events

Free uniform

Free car parking

Ongoing training

Team Member recognition rewards

Qualifications

• Must hold a current valid SIA badge and have strong customer service skills.
• Demonstrate hard work, commitment, punctuality, and reliability.

Responsibilities

• Provide excellent customer service and ensure guest safety.
• Patrol the park and manage guest behavior effectively.
• Report relevant information to supervisors or managers.

Skills

Customer Service Skills

Organisational Skills

Verbal Communication Skills

SIA Trained

Job description

Set in 375 acres of picturesque North Yorkshire countryside, Flamingo Land Resort creates a truly unforgettable experience for Guests of all ages. Our Security Team patrols the resort day and night all year around. To be considered for this role, you must have a current valid SIA badge. Roles available are:

• Static Guards within the Zoo & Theme Park
• Static Guards to patrol our Holiday Village
• Door Supervisors for our Holiday Village entertainment complex, late night adults only bar and special events and shows.

We need people who (are):

• Outgoing, friendly, approachable and confident and have a passion for Guest engagement and service
• Motivated and passionate about their role
• Demonstrate hard work, commitment, punctuality and reliability
• Hold a current SIA badge
• Take pride in their appearance and wears correct and clean uniform
• Thrive in a fast-paced environment as well as demonstrating initiative to keep busy in quieter periods
• Demonstrates a willingness to help and will always go the extra mile for Guests and colleagues

Essential Skills/Knowledge:

• Strong customer service skills
• Excellent organisational skills
• Good verbal communication skills
• Ability to work in a front-line customer facing environment
• SIA Trained (current badge holder)

Day to day duties typically involve:

• Customer Service - always smiling and making it your mission to make every guest experience a memorable one
• Patrol the park to ensure all our Guests can enjoy their day in a safe environment
• Monitor Guests and ensure their behaviour is befitting for a family fun park
• Intervene through careful people management for any anti social behaviour or incident
• Ensuring that the area in which you work is kept clean and tidy at all times in line with company expectations
• Use radios and other equipment as per the company standards
• Passing on and reporting of all relevant information to supervisors or managers

Hours:Most of our seasonal roles are available on a full time and part time basis. Typically a full time role is up to 40 hours a week. Our part time roles are often 16 to 24 hours a week in term times increasing during university, college and school holidays. Our busiest trading days are weekends, holidays and bank holidays therefore it is to be expected we will need our Team to be available to ensure our Guests have the experience they deserve.
Transport:We provide on site free parking. There are good local bus links into Malton, York, Pickering & Thornton Dale provided by Coastliner. The Tees Valley bus will have stops at Stockton, Middlesbrough, Grangetown, Redcar, Saltburn, Brotton, Skelton & Guisborough.
Accommodation:There is a good range of local accommodation providers within our immediate vicinity. Flamingo Land does not provide any onsite staff accommodation.Benefits:

• Competitive weekly pay
• Free entry to Flamingo Land on your days off
• Discounted Friends & Family tickets
• Discounts at many of our food outlets
• Free full access to our Leisure Complex Pools, Gym, Sauna and Jacuzzi
• Free entry to shows & live music events
• Free uniform
• Free car parking
• Ongoing training
• Team Member recognition rewards

We’re committed to the development of our employees and love being the place where many choose to start their working life. Many of our Senior Managers joined us in entry roles and have developed long term careers within the business. At Flamingo Land, we cross train our Team Members across many areas of the resort. This will broaden your skill base and provide the chance to enhance your career development. By gaining experience in our various departments, you will expand your knowledge, increase versatility and this will empower you to grow both personally and professionally.

Interviews for the new season will begin in February 2025. You will be contacted by our friendly Recruitment Team who will conduct an initial telephone chat with you and if successful, you will be invited to attend a face to face interview with one of our Department Managers. Interviews are typically 30 minutes and you will be asked a few competency based questions. If all goes well, you will join us for two days of induction, where we will get you Resort Ready! Induction days are fun filled, full of facts about the Resort and will prepare you to work at the Resort. Roles will begin in March and run through until 2 November 2025.