Security Supervisor (Days)

Centre for International Development and Training (CIDT); Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A university security service in Wolverhampton is looking for a Day Security Supervisor to oversee campus security operations. You will lead a team, ensuring the safety of students and staff, while delivering excellent customer service. The role requires calmness under pressure and good communication skills. You will handle safety incidents and ensure your team is well trained. This position offers a dynamic work environment across multiple campus locations.

Qualifications

• Experience of working in remote teams that deliver effective solutions.
• Ability to lead and supervise the duty Security Officers.
• Experience in handling health and safety tasks and fire safety checks.

Responsibilities

• Ensure safety of staff, students, residents, and visitors on campus.
• Lead and supervise the security team across multiple locations.
• Respond to safety and welfare-related incidents as a first responder.

Skills

Effective supervision of a security team

Exceptional customer service

Effective interpersonal skills

Calm under pressure

Comfortable with technology

Job description

As a Day Security Supervisor, you will be part of the security management team responsible for the delivery of a customer-focused security service. You will prioritize the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.

You will report to the Day Team Leader and will be an enthusiastic, skilled, highly enthusiastic manager with considerable front-line experience of working within a customer-facing organization. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.

One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.

You will work across all university campus locations on a Rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.

Campus Locations:

City Campus

Wulfruna Street

Wolverhampton

WV1 1LY

Telford Campus

Shifnal Road

Priorslee

Telford

Shropshire

TF2 9NN

Walsall Campus

Gorway Road

Walsall

West Midlands

WS1 3EZ

Springfield campus

Cambridge Street

Wolverhampton

WV10 OJR

University of Wolverhampton Science Park

Glaisher Drive

Wolverhampton

WV10 9RU

All maps and directions - University of Wolverhampton (wlv.ac.uk)

Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in-house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service.

Day Security Supervisor Requirements

• You will be experienced in effective supervision of a security team working remotely across several locations.
• You will be able to demonstrate effective interpersonal skills, an ability to use initiative, be enthusiastic and be able to communicate effectively both orally and in writing.
• You will lead and supervise the duty Security Officers. You will be wholly responsible for their areas of control, and they will take charge of any emergency.
• You will be responsible for ensuring all staff under your control are adequately trained in their function.
• You will be responsible for detailing the daily routine for all Security Officers.
• You will be responsible for promoting security awareness to all University users.
• You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathize with individuals from a variety of backgrounds.
• You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively.
• You will be a positive and committed team player, with the ability to work independently and on your own initiative.
• You must be comfortable with technology and computer literate as we are a digital university.
• As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role.
• The ability to embrace change is a must.
  
  

As a university we consider the right attitudes and behaviours to be just as important as experience and skill. Our department philosophy is to keep our customers at the heart of everything we do, and we expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking into the University’s overall vision, strategy and values.

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.