Security Supervisor

PROception; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training and development

Employee benefits

Inclusive working environment

We value teamwork

Job summary

PROception is seeking a highly experienced on-site Supervisor to lead the front-of-house and security service delivery at the Hickman Building. You will drive a premium workplace experience, manage a Guest Ambassador team, and ensure safety, security, and operational excellence across the estate.

You will act as an ambassador, build strong relationships with occupiers and visitors, and promote a collaborative “One Team” culture.

Qualifications

• Experience in leadership roles within security or hospitality.
• Strong customer service background with a proactive attitude.
• Excellent communication and interpersonal skills.
• Knowledge of security systems and incident response.
• IT literacy and comfort with workplace apps and access controls.

Responsibilities

• Lead, manage and inspire the Guest Ambassador team.
• Oversee daily operations including shift planning and rota management.
• Ensure robust shift handovers and provide coaching and development.
• Deliver proactive 5-star front-of-house experiences for occupiers and visitors.
• Maintain visible security presence and ensure compliance with procedures.
• Lead emergency responses and manage health and safety.
• Oversee workplace app administration and user access permissions.

Skills

Leadership

Customer service

Communication

Security awareness

IT literacy

Education

SIA Door Supervisor Licence

First Aid qualification

Job description

Job Purpose

We are seeking a highly experienced and dynamic Supervisor to lead the front- of-house and security service delivery.

This role combines leadership, customer experience, concierge, and security oversight, ensuring a seamless, premium workplace and visitor experience. Acting as the on-site Supervisor, you will lead and inspire a team while maintaining a safe, welcoming, and highly professional environment for all Customers, guests, and stakeholders.

The Supervisor will be expected to work collaboratively with colleagues, fostering strong professional relationships and promoting a "One Team" culture. The role requires a proactive approach to communication, knowledge sharing, and mutual support, ensuring consistency of service delivery and operational excellence throughout the estate. The Supervisor will act as an ambassador for the Hickman Building, contributing to a cohesive and customer-focused team environment.

• You will be responsible for delivering a 5-star service, driving standards, and ensuring the building operates efficiently, safe, and in line with client expectations.

• Maintain consistent service delivery standards, ensuring all operational, customer experience, and security expectations are upheld at all times.

• Quickly adapt to different sites and teams, integrating effectively to support business needs and client requirements

• Manage and monitor all customer deliveries comprehensively, ensuring daily delivery activity remains within agreed capped allowances and in line with site procedures and operational requirements. Escalate any breaches, trends, or non- compliance in a timely manner. Knowledge and understanding of Section 106 agreements and associated delivery restrictions is desirable.

• Conduct regular audits of all managed platforms and systems to ensure compliance, accuracy, operational efficiency, and adherence to company standards and procedures. Produce audit findings and support corrective actions where required.

Key Responsibilities

Leadership & Team Management

Lead, manage, and inspire the Guest Ambassador team

Oversee daily operations including shift planning and rota management

Ensure robust shift handovers

Provide coaching, training, and development

Act as a role model at all times

Customer & Workplace Experience

Deliver a proactive 5-star front-of-house experience

Act as main point of contact for occupiers and visitors

Build strong stakeholder relationships

Security & Safety Oversight

Maintain a visible security presence

Ensure compliance with all procedures and systems

Oversee CCTV and incident response

Conduct patrols and manage health & safety

Lead emergency response

Take ownership of the workplace app, including user management, onboarding and offboarding of customers, and maintaining accurate access permissions.

Provide first-line support for app-related queries and troubleshooting, ensuring timely resolution of issues and minimal disruption to the customer experience.

Promote effective use of the app, supporting customers in understanding its features and benefits to enhance engagement and workplace experience

Operations & Service Delivery

• Manage visitor, Customerandcontractor processes
• Ensure accurate reporting
• Oversee key and asset management
• Work with service partners
• Maintain SLA standards

Stakeholder & Commercial Awareness

• Work with Customer Experience Manager and Customers
• Support workplace strategy
• Assist with budgets and reporting
• Promote innovation and added value services

Person Specification

• - Experience in leadership role within security or hospitality
• - Strong customer service background
• - Excellent communication skills
• - Professional and organised
• - Calm under pressure
• - Knowledge of security systems
• - IT literate

Essential Requirements

• - SIA Door Supervisor Licence
• - First Aid qualification (or willingness)
• - 5 years verifiable work history
• - Flexible approach to work

What We Offer

• - Competitive pay
• - Training and development
• - Employee benefits
• - Inclusive working environment
• - We achieve more together
• - We are committed to excellence
• - We are open and fair
• - We embrace opportunity

Working Hours: Monday to Friday, 07:00 - 17:00

PROception Values

Integrity - We believe nothing is more important than our reputation and we uphold the highest standards of integrity in all of our daily actions, which is fundamental to who we are.

Transparency - Transparency breeds' trust. Trust is the foundation of great teamwork.

The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work

The Job Description has been agreed by:

Job Holder:

Date: