Security Supervisor

Mandarin Oriental; City of Westminster; On-site; GBP 28,000 - 32,000; Full time

Job summary

Mandarin Oriental Mayfair, London is seeking a Security Supervisor to join our Finance team and help ensure exceptional guest safety and service within a luxury setting.

You will support the Head of Security, supervise shifts, manage security records, run drills and uphold Mandarin Oriental standards while delivering discreet, guest-focused service.

We offer development opportunities, global network and a commitment to inclusion within a luxury hospitality environment.

Responsibilities

• Supporting the Head of Security with day-to-day operations and supervising shifts.
• Ensuring the safety of guests, residents, colleagues and property while delivering discreet, professional service.
• Managing security administration, including incident reporting, witness statements, investigations, accident reporting and records.
• Conducting security drills, emergency response procedures, fire safety activities, and ensuring compliance with health, safety and security legislation.
• Assisting with team coordination, performance reviews, rota management and development of security colleagues.
• Delivering exceptional customer service to guests and residents, including supporting valet parking operations and maintaining Mandarin Oriental standards.

Job description

Security Supervisor, Security
Mandarin Oriental Mayfair, London is looking for a Security Supervisor to join our Finance team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

As a Security Supervisor at Mandarin Oriental Mayfair, you will be responsible to:

• Supporting the Head of Security with the day-to-day management of security operations and supervising shifts.
• Ensuring the safety and security of guests, residents, colleagues, and company property while maintaining a discreet, professional service.
• Managing security administration, including incident reporting, witness statements, investigations, accident reporting, and compliance records through the GuardTek system.
• Conducting security drills, emergency response procedures, fire safety activities, and ensuring compliance with relevant health, safety, and security legislation.
• Assisting with team coordination, performance reviews, rota management, and the development of security colleagues when required.
• Delivering exceptional customer service to guests and residents, including supporting valet parking operations and maintaining Mandarin Oriental standards at all times.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such assingle-use plastic elimination,ethical supply chain and procurement,community and colleague engagement,technology practicesandwaste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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