Security Specialist

Snapchat; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading technology company is seeking a Global Security Operations Center (GSOC) Specialist to ensure a safe environment for all. This role includes developing training programs, managing security operations, and monitoring risks while fostering collaboration in a diverse workplace. Candidates with a background in security, strong communication skills, and leadership experience are encouraged to apply.

Benefits

Parental Leave

Comprehensive Medical Coverage

Mental Health Support

Profit-Sharing Options

Qualifications

• Experience in a command center or GSOC environment.
• Flexibility to work non-traditional hours including nights and weekends.
• Proficiency with security systems and strong communication skills.

Responsibilities

• Support and protect team members by coordinating security efforts.
• Manage and develop GSOC training programs.
• Evaluate training materials for employee development.

Skills

Leadership

Customer Service

Teamwork

Problem-Solving Creativity

Data Analytics

Education

Educational background in research, analytical, or intelligence techniques

Tools

CCTV

Incident Management Systems

Lenel

Job description

Snap Inc. is a technology company dedicated to enhancing communication and self-expression through innovative products like Snapchat, Lens Studio, and Spectacles. The Global Security Organization (GSO) plays a vital role in ensuring a safe environment for employees, guests, and customers, embodying values of kindness, intelligence, and creativity.

We are seeking a Global Security Operations Center (GSOC) Specialist to join our team. Key responsibilities include:

1. Supporting and protecting team members and assets by coordinating with security teams and service providers.
2. Managing and developing the GSOC training programs, including SOPs, manuals, and seminars for dispatchers and partners.
3. Planning and executing onboarding and specialized training programs.
4. Evaluating training materials and delivery modes to support employee development.
5. Monitoring risks using internal and external data sources.
6. Communicating effectively throughout incident response processes.
7. Utilizing security technology and investigative skills to respond to and resolve cases.
8. Managing access control functions and CCTV systems for situational awareness and investigations.
9. Developing procedures aligned with best practices and standards.
10. Motivating, coaching, and training GSOC operators.
11. Coordinating schedules and coverage for the team.
12. Ensuring quality control of GSOC products and reports.
13. Performing other duties or projects as assigned.

Knowledge, Skills & Abilities include:

• Leadership, customer service, and teamwork skills.
• Experience in security, emergency services, law enforcement, military, or customer service fields is helpful.
• Flexibility to work non-traditional hours, including nights, weekends, and holidays.
• Proficiency with security systems, incident management, CCTV, and communication tools.
• Understanding of incident response, crisis management, and emergency procedures.
• Ability to ensure compliance and rapid notifications.
• Experience creating security intelligence products and using OSINT tools.
• Professionalism, discretion, and strong communication skills.
• Problem-solving creativity and process development enthusiasm.
• Strong time management, multitasking, and attention to detail.
• Data analytics and reporting experience.
• Educational background in research, analytical, or intelligence techniques.

Minimum Qualifications:

• Experience in a command center, 911, GSOC, or emergency operations environment.
• Ability to stand for extended periods and lift up to 20.5 lbs.

Preferred Qualifications:

• Flexibility to work any shift and attend training.
• Experience supervising in a GSOC or security center.
• Familiarity with Lenel, CCTV, and incident management systems.

If you require accommodations due to a disability or special need, please let us know.

Work Environment: We practice a "default together" approach, expecting team members to work in the office at least 4 days a week to foster culture and collaboration.

Our Commitment to Diversity: Snap Inc. is an equal opportunity employer, welcoming applicants of all backgrounds and identities, and committed to inclusive employment practices.

Benefits: Our benefits include parental leave, comprehensive medical coverage, mental health support, and profit-sharing options to support your well-being and success.