Security Shift Leader

Anchor Group Services; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services company in Bolton is looking for an experienced Security Shift Leader to oversee daily operations and ensure site safety. The role requires reliable and flexible candidates with excellent communication skills. Responsibilities include supervising security officers, responding to incidents, and providing customer support. Competitive pay of £13.29 per hour and various training opportunities are offered.

Benefits

Access to nationally recognised courses

SIA and First Aid training at discounted rates

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Free Employee Assistance Programme

Reward and Recognition awards

Qualifications

• Experience in a role that requires customer interaction and conflict management.
• Must maintain professionalism and a smart appearance.
• Ability to work long, flexible hours in a security environment.

Responsibilities

• Oversee daily operations and supervision of security officers.
• Ensure safety and security of the site.
• Respond to customer queries and maintain high service standards.

Skills

Customer Service experience

Excellent communication skills

Ability to handle conflict

Reliability

Flexibility

Professional appearance

Education

Valid frontline SIA licence CCTV & DS

5-year employment checkable history

Job description

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Pay: £13.29 per hour

Location: Market Place Shopping Centre, Bolton, BL1 2AL

Reporting to: Operations Manager & Dual Services Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Shift Leader to join our established security team based at Market Place Shopping Centre, Bolton.

As Security Shift Leader, you will be responsible for overseeing the daily operations and supervision of the security team, ensuring the safety and security of the site. You will be required to be flexible and reliable to cover shifts as required, providing a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times.

Duties include:

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
  
• Completing reports by recording observations, information, occurrences, and surveillance activities
  
• Maintaining organisation's stability and reputation by complying with legal requirements
  
• Contributing to team effort by accomplishing related results as needed
  
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
  
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  
• Oversee the daily operations and supervision of the security officers on shift
  
• Monitoring officer performance including compliance with site procedures, patrol frequencies and work instructions
  
• Assisting with the investigation of incidents and accidents
  
• Conducting monthly welfare checks and contributing to the annual appraisal process
  
• Support the Anchor Operations Centre with the allocation of site staff to customer assignments including the mitigation of issues arising as a result of shift blow outs
  

Requirements

• Full 5-year employment checkable history
  
• Valid frontline SIA licence CCTV & DS
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Supervisor, Shift Security Supervisor, Security Team Leader, Security Operations Supervisor, Security Shift Supervisor, Lead Security Officer, Security Coordinator, Security Duty Officer, Security Shift Manager, Senior Security Officer, Retail Security Supervisor, Shopping Centre Security Lead, Security Team Leader – Retail, Customer Safety Supervisor, Loss Prevention Supervisor, Security Specialist, Security Officer, Shopping Centre Security Officer, Security Enforcement Officer

Within commuting distance of: Salford, Manchester, Bolton, Chorley, Wigan, Westhoughton, Walkden, Bury, Atherton, Prestwich, Kearsley, Horwich, Clitheroe, Tyldesley, Hindley, Whitefield, Radcliffe, Leigh, Middleton, Blackburn, Astley, Worsley

Job Description

Job Role: Security Shift Leader

Working Hours: As per site rota - average 48 hours per week (6:00-18:00 & 18:00-6:00)

Pay: £13.29 per hour

Location: Market Place Shopping Centre, Bolton, BL1 2AL

Reporting to: Operations Manager & Dual Services Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Security Shift Leader to join our established security team based at Market Place Shopping Centre, Bolton.

As Security Shift Leader, you will be responsible for overseeing the daily operations and supervision of the security team, ensuring the safety and security of the site. You will be required to be flexible and reliable to cover shifts as required, providing a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times.

Duties include:

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
  
• Completing reports by recording observations, information, occurrences, and surveillance activities
  
• Maintaining organisation's stability and reputation by complying with legal requirements
  
• Contributing to team effort by accomplishing related results as needed
  
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
  
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  
• Oversee the daily operations and supervision of the security officers on shift
  
• Monitoring officer performance including compliance with site procedures, patrol frequencies and work instructions
  
• Assisting with the investigation of incidents and accidents
  
• Conducting monthly welfare checks and contributing to the annual appraisal process
  
• Support the Anchor Operations Centre with the allocation of site staff to customer assignments including the mitigation of issues arising as a result of shift blow outs
  

Requirements

• Full 5-year employment checkable history
  
• Valid frontline SIA licence CCTV & DS
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Security Supervisor, Shift Security Supervisor, Security Team Leader, Security Operations Supervisor, Security Shift Supervisor, Lead Security Officer, Security Coordinator, Security Duty Officer, Security Shift Manager, Senior Security Officer, Retail Security Supervisor, Shopping Centre Security Lead, Security Team Leader – Retail, Customer Safety Supervisor, Loss Prevention Supervisor, Security Specialist, Security Officer, Shopping Centre Security Officer, Security Enforcement Officer

Within commuting distance of: Salford, Manchester, Bolton, Chorley, Wigan, Westhoughton, Walkden, Bury, Atherton, Prestwich, Kearsley, Horwich, Clitheroe, Tyldesley, Hindley, Whitefield, Radcliffe, Leigh, Middleton, Blackburn, Astley, Worsley

Requirements
Full 5-year employment checkable history Valid frontline SIA licence CCTV & DS Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment