Security Service Technician I

ZipRecruiter; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Birmingham is seeking a Service Technician to diagnose and repair card access and CCTV systems. This role requires 1-3 years of experience and strong customer service skills. A competitive hourly rate of $14.38 – $21.59 is offered along with a comprehensive benefits package.

Benefits

Competitive Starting Pay

Paid Training

Comprehensive Benefits

401(k) savings plan

Qualifications

• 1-3 years documented experience with card access and CCTV.
• Knowledge of test equipment and commissioning devices.
• Experience in reading and interpreting blueprints and manuals.
• Capable of performing physical labor including lifting heavy equipment.

Responsibilities

• Diagnose problems with building security systems and perform repairs.
• Follow troubleshooting procedures and technical manuals.
• Provide customer service and communicate effectively.
• Complete service acknowledgments and provide quotes.

Skills

Experience with card access systems

CCTV knowledge

Customer service skills

Ability to follow instructions

Tools

Multi-meter

Digital analyzer

Job description

Overview

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Available for on-call emergency service.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

What we look for

Required

• 1-3 years documented experience with card access and CCTV.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience is a plus.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Demonstrate a high level of customer service.

Hiring range

HIRING HOURLY RANGE: $14.38 – $21.59 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at the following page.