Security Service Engineer

Security Service Engineer

The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems, and other security solutions, including some installation and commissioning.

The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, and root cause analysis on faults to meet business requirements.

Job Responsibilities/Essential Functions

1. Provide technical expertise in fault finding and repairs of a variety of PC/Network-based and analogue security systems with a working knowledge of different high-end software packages.
2. Provide technical expertise in fault finding and repair with various CCTV operating systems, from small-scale CCTV systems to large multi-site installations with PC-based digital recorders.
3. Understand fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively resolve faults. Liaise with higher-grade engineers as required.
4. Provide emergency solutions when operating out of hours as specified on the departmental rota.
5. Collaborate with all parts of the business to ensure that the scope of work is delivered in line with customer expectations.
6. Participate in team meetings and actively contribute to the business activities.
7. Maximize personal development and performance through active participation in performance reviews and personal development plans. Maintain up-to-date technical knowledge via internal and external training.
8. Operate according to the requirements of business-specific applications and processes, including order submission, stock control, timesheet submission, and job closing.
9. Travel between sites during the working day.

Job Details

Skills, Qualifications, and Competencies:

• NVQ in Electronic Security or equivalent proven experience.
• Knowledge of Access Control, CCTV, Intercom, Intruder systems.
• Knowledge of Windows Operating Systems.
• Understanding of digital electronics principles and systems, with knowledge of health and safety regulations.
• Good knowledge of digital electronics and electrical systems.
• Proficiency in Microsoft OS and TCP/IP network fundamentals, including UFE's (Unified Front End).

If you are interested in the role or want more information, please contact Reiss Gordon or call.