Security Service Engineer

Johnson Controls, Inc.; Pontypridd; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a proactive Service Engineer to join their dynamic team. In this role, you will be responsible for servicing advanced security systems, including CCTV and intruder alarms, while delivering exceptional customer service. You will have the opportunity to work with cutting-edge technology and contribute to making the world a safer place. With a strong focus on career growth, this position offers competitive compensation, overtime opportunities, and a supportive work environment where your skills and contributions are valued. Join a team that prioritizes innovation and community impact!

Benefits

Competitive base salary

Overtime opportunities

Generous callout payments

Travel Time compensation

Engineering Commission scheme

Sales referral incentive scheme

Pension matching up to 7%

25 days holiday plus bank holidays

Company vehicle and uniform

Ongoing training provided

Qualifications

• Experience in the Fire & Security industry is essential.
• Valid driving license and ability to lift and climb ladders.

Responsibilities

• Service Security Systems, ensuring installations meet industry standards.
• Deliver outstanding customer service and build effective client relationships.

Skills

Customer Service

Technical Expertise

Problem Solving

Time Management

Education

Relevant industry qualifications (e.g., 18th Edition, NVQ, City and Guilds, BTEC)

Tools

CCTV Systems

Intruder Alarms

Access Control Systems

Job description

Service Engineer – Security

Johnson Controls – A global market leader in engineering and integrated solutions, renowned for our cutting-edge technology in the Fire & Security sector. We proudly represent a portfolio of trusted fire & security brands, including Tyco, ADT, WOT, Esotec, and more.

Join our CDS brand, where we are passionate about creating a positive impact on lives worldwide. We achieve this by collaborating to provide the most advanced security solutions, protecting both people and the environment, giving back to our communities, and continuously innovating to meet today’s challenges while always asking, “What’s next?”

As part of a high-performing team, you will be at the forefront of revolutionary solutions that safeguard homes and businesses. We’re constantly evolving to stay ahead of our competitors, and we need individuals who share our vision and desire to contribute to making the world a safer place.

What You Will Do
As a Service Engineer, you will be responsible for servicing Security Systems, including Intruder Alarms, CCTV, and Access Control Systems. You will bring your exceptional customer service skills and technical expertise to ensure installations meet industry standards. We are looking for proactive engineers who can anticipate and resolve issues before they arise. This is an exciting opportunity to join a market-leading brand with unparalleled career growth potential.

How You Will Do It

1. Deliver outstanding Customer Service that exceeds expectations and builds effective relationships with clients.
2. Safely and responsibly install the appropriate devices, minimizing the risk of injuries, property damage, and material waste.
3. Efficiently manage your time, prioritizing jobs effectively.
4. Complete installation reports, handover certificates, and checklists accurately and promptly.

What We Look For
Essential:

1. Experience in the Fire & Security industry
2. Valid driving license
3. Ability to lift and climb ladders
4. Previous experience in a customer-facing role

Preferred:

1. Relevant industry qualifications (e.g., 18th Edition, NVQ, City and Guilds, BTEC)

Why Work for CDS?
We provide the ideal platform for you to advance your career with CDS, offering a variety of growth opportunities. In addition to excellent career progression, you will receive:

1. Competitive base salary with significant additional earning potential
2. Overtime opportunities
3. Generous callout payments
4. Travel Time compensation
5. Engineering Commission scheme
6. Sales referral incentive scheme
7. Pension matching up to 7%
8. 25 days holiday plus bank holidays
9. Company vehicle, uniform, all PPE, tools, and ongoing training provided
10. Industry-leading Health & Safety and employee assistance programs
11. A team with an average of 20+ years of service
12. The chance to become a valued member of our Winning Team
13. Staff referral scheme with rewards up to £2,000
14. Recognition and rewards programs