Security Service Engineer

Technical Resources Ltd; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is on the lookout for a skilled Security Service Engineer to join their Birmingham team. This dynamic role involves field service repair and installation of security systems at customer sites. The ideal candidate will possess excellent troubleshooting abilities, a strong commitment to customer service, and the capability to work independently. With a focus on maintaining high standards and compliance with health and safety regulations, this position offers a chance to make a significant impact in the field while enjoying a competitive salary and opportunities for professional growth. If you are ready to take on new challenges and excel in a customer-focused environment, this role is perfect for you.

Qualifications

• Proven experience in field service repair and installation is essential.
• Strong communication and problem-solving skills required.

Responsibilities

• Attend customer sites to repair equipment faults and ensure systems are operational.
• Complete service reports and maintain adequate vehicle stocks of tools and spares.
• Provide customer training and ensure compliance with health and safety regulations.

Skills

Troubleshooting Skills

Customer Service

Problem-Solving

Communication Skills

Education

ECS/CSCS Cards

Full UK Driving License

Tools

Mobile Phone/Computer (MPC)

Job description

Role: Security Service Engineer

Location: Birmingham

Salary: £30,000 - £40,000 per annum (OTE of up to 46k)

Technical Resources are seeking an experienced Security Service Engineer to join a team in Birmingham. The role involves field service repair of equipment and installation of small work systems at customer sites. The ideal candidate will have excellent troubleshooting skills, a commitment to providing exceptional customer service, and the ability to work independently to resolve issues.

Responsibilities:

1. Attend customer sites in response to reported faults as requested by the Service Controller.
2. Repair equipment faults and ensure the customer system is fully operational whenever possible.
3. Complete service reports for all site visits, obtaining an authorised customer signature to confirm work completion. For Tesco calls, obtain a signed permit to work form.
4. Contact service controllers to update them on work completed on-site to ensure the CASH system is updated and call progress is monitored.
5. Close calls on Verisae using customer on-site MPC (Mobile Phone/Computer) where applicable.
6. Maintain adequate vehicle stocks of consumables, tools, and spares as per company policies and procedures.
7. Complete Preventative Maintenance visits according to relevant standards and schedules, completing PMV report forms and obtaining customer signatures.
8. Ensure all work is completed in compliance with relevant company policies and procedures.
9. Complete timesheets and all paperwork in accordance with company procedures and forward them within the required timeframes.
10. Provide commissioning, customer training, and hand-over of installed systems.
11. Notify Service Controller immediately if faulty/damaged equipment is encountered, as well as report any shortages in equipment delivered to site.
12. Return faulty equipment or items removed from site to Olney and request necessary service stock items following service stock control procedures.
13. Report any serious or significant engineering or customer relationship issues to the Service Manager without delay.
14. Carry out small work installations in accordance with issued specifications.
15. Promote the good image of the company at all times, maintaining high standards of personal appearance, work wear, and company vehicle upkeep.
16. Adopt safe systems of work with regards to Health and Safety, reporting concerns to the Service Manager. Ensure that necessary personal protective equipment (PPE) is used as required.

Experience and Certifications Required:

1. Proven experience in field service repair and installation, preferably within the industry.
2. ECS/CSCS Cards (essential).
3. Strong communication skills and the ability to liaise with customers and colleagues effectively.
4. Ability to work independently, as well as part of a team.
5. Strong problem-solving abilities and a proactive approach to customer service.
6. Knowledge of Health and Safety regulations and safe working practices.
7. Ability to commission and train customers on systems.
8. Must hold a full UK driving license.
9. Flexibility for occasional travel and on-call duties.

Please apply with an up-to-date CV for more information. We can only accept candidates who have the Right To Work in the UK.