Security Service Designer

BT Group; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Flexible and smart working

Training and development opportunities

Share options

Pension scheme

Discounts on BT & EE products

25 days annual leave

3 days paid volunteering a year

37.5 hours per week

Salary: Level D

Permanent contract

Job summary

BT Group is seeking an Operational Architect to own the service design for complex security opportunities. You will partner with BT Group stakeholders and major UK accounts to ensure alignment with customer requirements and BT Security strategy. This role is London-based with hybrid working options.

You will lead bid teams, manage risks, and champion best practices in change and assurance across the Security Delivery Assurance and Bid teams.

Qualifications

• Service design experience with a strong track record in complex engagements.
• Excellent communication and presentation skills for internal and external stakeholders.
• Solid commercial and financial awareness relevant to security projects.
• Understanding of contractual obligations beyond service design.

Responsibilities

• Own end‑to‑end BT Security service design, ensuring feasibility, accuracy and quality.
• Collaborate across bid lifecycles from mobilisation to delivery within BT Group.
• Identify risks and provide mitigation strategies to meet customer requirements.
• Engage stakeholders across Security and BT Group to align bids and outcomes.
• Share assurance insights and lessons learned across the security delivery community.

Skills

Service design

Communication

Commercial awareness

Contractual awareness

Job description

Job Req ID: 62966

Function: Cyber Security

Location: London One Braham

Salary: Competitive + Benefits (Internal grade D)

PLEASE NOTE BEFORE APPLYING: Role requires SC (Security Clearance) minimum 5 years UK working history.

About the role

The Operational Architect (OA) builds and owns the service design for complex opportunities, in alignment with BT Group strategies and external customer contractual requirements. Partners with BT Group and executive stakeholders within a single or across multiple business units.
These customers are major BT UK accounts, with key stakeholders including external CISOs, BT Security providers, vendors, and colleagues across the UK and CPS CFUs.

What you’ll be doing

• Works as part of an integrated team across the bid lifecycle through to mobilisation on security projects and programmes, contributing to the commercial solution during the bid phase. Demonstrates an understanding of BT Security strategy and customer requirements, ensuring these are effectively aligned. Consistently puts the customer at the heart of what we do—listening, learning, and adapting—to ensure outcomes meet or exceed customer expectations.
• Proactively identifies risks and issues and proposes effective mitigation or alternative solutions where possible.
• Champions best practice across change, issue, and risk management, continuously developing and sharing knowledge on emerging trends and changes across the BT Security Delivery Assurance and Bid team.
• Builds strong, collaborative relationships and works with stakeholders within Security and across the wider BT Group. Works closely with virtual bid teams to break down silos, ensuring bids remain strategically aligned and meet customer requirements.
• Accountable for end-to‑end BT Security service design, ensuring accuracy, operational feasibility, and quality through strategic tools, peer reviews, and assurance of operational architects’ opportunities.
• Share assurance insights and lessons learned across the Security assurance community to support

Essential Skills / Experience

• Service design experience, ideally 3+ years, with a strong track record of complex service design.
• Strong communication and presentation skills, with the ability to lead teams and engage confidently with internal and external stakeholders.
• Ability to demonstrate sound commercial and financial awareness.
• Contractual/commercial awareness of contractual obligations outside of the service design.

Desirable Skills / Experience

• A good understanding of security solutions, products, and their benefits.
• Experience supporting teams through transformation and change, with the ability to guide and motivate people through evolving priorities or ways of working.
• ITIL 4 accreditation.

Our Package

• Competitive salary and on-target bonus plan
• Flexible and smart working
• Training and development opportunities
• Competitive share options and pension scheme
• Access to discounts on BT & EE products
• 25 days annual leave (not including bank holidays)
• 3 days paid volunteering a year
• Weekly Hours: 37.5
• Salary: Level D
• Position Type: Full-time
• Contract: Permanent

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions‑led, AI‑first business that can truly differentiate in a competitive and fast‑moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi‑billion‑pound business – and building a stronger, more competitive BT for the future – this is your moment.