Security & Safety Assistant

Edinburgh Napier University; City of Edinburgh; On-site; GBP 23,000 - 27,000; Full time

Job summary

Edinburgh Napier University is seeking Security & Safety Assistants for a permanent role across multiple campuses, focusing on safety and excellent customer service. This full-time position involves 24/7 rotational shifts, competitive salary, and extensive benefits including generous annual leave and professional development opportunities.

Benefits

41 days annual leave

Generous pension scheme

Professional learning and development opportunities

Discounted access to onsite sports facilities

Qualifications

• Experience in a customer-focused environment.
• Current UK valid driving licence.
• Excellent oral and written communication skills.

Responsibilities

• Ensure safety and security across university campuses.
• Deliver excellent customer service to students, staff, and visitors.
• Conduct mobile vehicle patrols using university transport.

Skills

Customer service

Communication

Initiative

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for a Security & Safety Assistants to join our team on a permanent basis, working across all three of our campuses (Sighthill, Merchiston & Craiglockhart) and our accommodation developments (Bainfield, Slateford Road and Orwell Terrace) on a 4 on 4 off rotation.

This is a full-time, permanent position working 24/7 rotational shifts:

Two 12-hour dayshifts (7am 7pm), two 12-hour nightshifts shift (7pm 7am) then 4 days off.

Salary: £23,028 per annum plus 7% shift allowance (£1611.96 per annum) and agreed contractual overtime of 376 hours per annum (as part of the contractual shift pattern) currently payable at time and a quarter (£5,945.5 per annum)

Our Benefits

We offer a great working environment where we support ambition, recognise achievement, and offer an attractive benefits package.

This Includes

Minimum of 41 days annual leave

A generous pension scheme (employer contribution of 17.6%)

Nationally agreed pay increases each year

Professional learning and development opportunities

On-site parking

Discounted access to onsite sports facilities and a wide range of other staff discounts

The Team

Our Property & Facilities team delivers a first-class service to over 1,700 staff and over 20,000 students. As a Security & Safety Assistant, youll make a difference by ensuring excellent customer service is delivered to our student, staff, and visitors. You will play a crucial role in ensuring a safe and welcoming environment throughout our campuses and student accommodation sites. This is an exciting opportunity to work as part of a team who are at the heart of the university.

The Role

This role reports to the Security Supervisor and is responsible for ensuring a safe and secure University Estate for students, staff and visitors, supporting the University Strategy and delivering excellent customer service.

The role is within the Property and Facilities Department which is one of the largest professional services departments within the University and is responsible for the management and development of the University

Campuses, Ancillary Facilities, Student Accommodation, Conferencing and Events, Catering, Facilities Services, Print and Document Services, Logistics and ENgage gym.

What Well Need From You

We are looking for someone with a strong, customer service focussed outlook. The ideal candidate will have an approachable demeanour with a solid understanding of current student welfare, student residential life and mental wellbeing issues. Successful applicants will have demonstrable experience of working face to face with a diverse range of people in a support focussed, disciplined environment; with a flexible approach to respond to situations in a positive way.

Applicants Must Demonstrate

Current UK valid driving licence required to undertake mobile vehicle patrols across all campuses and accommodation sites using University transport.

Excellent oral, listening and written communication skills to enable effective communication in a variety of situations

Evidence a customer focused approach to all interactions with Students, Staff and Visitors

Proficient use of Microsoft packages Word, Excel and Outlook

A sound understanding in General Data Protection Regulation

Ability to use initiative in lone working situations

Desirable Attributes

Operational experience of security systems; CCTV; fire systems/equipment; and 2-way radio.

Current first aid certificate

Knowledge of Safeguarding

Please note, we require both your CV and application details form to review your application.

Additional Information

Closing date: 6th July 2025

Interview date: W/C 14th July

Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.

The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

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