Security Reception Desk - Customer Service Advisor

Euro Car Parks Ltd; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading parking services company in Manchester City Centre is seeking a Customer Service Advisor for a security reception desk role. You will manage access for visitors, provide exceptional customer service, and maintain a positive image of company values. Strong organisational skills and an SIA license are required for this varied position with shifts including weekends.

Benefits

Uniform Supplied

Full training given

Qualifications

• SIA License required.
• Able to develop close working relationships.
• Credible verbal and written communicator.

Responsibilities

• Staff the reception desk in Manchester City Centre.
• Be the first point of contact for visitors.
• Monitor and control access of all visitors.

Skills

Excellent organisational skills

Exceptional customer service skills

Strong team player

IT literate

Tools

MS Office applications

Job description

Security Reception Desk - Customer Service Advisor – Manchester City Centre

Job Details

32 hours per week - Varied shifts between 6:30am and 9pm including weekends.
£12.80 per hour
Uniform Supplied
Full training given
SIA License required
Position Overview

Staffing the reception desk in a high profile store located in Manchester City Centre.
Be the first point of contact for general enquiries and all persons wishing to enter the building.
Greeting visitors, identifying the reason for their visit and communicating their arrival to relevant persons.
Monitor and control access of all visitors and staff and ensure relevant identification is seen prior to point of entry.
Prevent unauthorised entry through the validation of permission, reason, or clearance.
Maintain a daily log detailing relevant information from each shift.
Liaise with the Building Manager/Senior Advisors as required for the purposes of building management and safety of personnel.
The successful candidate will be well-organised and confident with credible communication skills, readily able and willing to contribute at all levels. In addition, the individual will be versatile, intuitive, and professional with good judgement and integrity. Pro-active and responsive to changing needs of the business and demands of the customer, while remaining calm under pressure and self-motivated. The successful candidate will be reliable and well presented, giving a positive image of Euro Car Parks company values.

In addition, the following is required;

Excellent organisational skills, with exceptional customer service skills.
A strong team player and able to use own initiative.
A credible verbal and written communicator with the ability to develop close working relationships.
IT literate with a good working knowledge of MS Office applications and the ability to learn new software systems.