Security Operations Specialist

Ice Recruitment Limited; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Ice Recruitment Limited is seeking a Security Operations & Backup Engineer for an IT services company in Slough. This full-time position involves managing tickets, troubleshooting incidents, and working with backup and recovery technologies. Applicants should have strong technical skills and customer communication abilities to succeed in this role.

Qualifications

• Experience in managing tickets from initiation to resolution.
• Proficiency in troubleshooting and resolving incidents.
• Ability to liaise with third-party vendors.

Responsibilities

• Manage tickets from initiation to resolution while maintaining communication.
• Drive tickets to successful outcomes within service levels.
• Troubleshoot incidents using best practices.

Skills

Technical skills in backup and recovery technologies

Customer communication

Incident troubleshooting

Job description

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Ice Recruitment Limited provided pay range

This range is provided by Ice Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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About the role:

Our client is an IT services company specializing in Cyber Security. They are seeking a Security Operations & Backup Engineer to join their team in Slough, working 4 days per week.

The role includes:

• Strong technical skills in backup and recovery technologies
• Managing tickets from initiation to resolution, maintaining customer communication
• Driving tickets to successful outcomes within service levels
• Raising vendor cases and liaising with third-party vendors
• Using and administering technical tools and monitoring systems
• Troubleshooting and resolving incidents and problem tickets using best practices

Seniority level:

Associate

Employment type:

Full-time

Job function:

General Business

Industries:

Computer and Network Security, Technology, Information, and Media

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