Security Operations Manager - South

Mitie Group plc.; Hatfield; On-site; GBP 45,000; Full time

Job summary

A leading security services company is seeking a Security Operations Manager in Hatfield. The role involves overseeing security operations across M&S Distribution Centres, ensuring high standards and compliance. The ideal candidate will hold a valid SIA licence and have strong leadership and communication skills. A competitive salary of £44,730 plus benefits is offered.

Benefits

Pension

Save as You Earn

Share Incentive Plans

Life Assurance

Childcare Vouchers

Qualifications

• Must hold a valid frontline SIA licence.
• Must hold a full UK driving licence and willing to travel.
• Literate and numerate.

Responsibilities

• Lead and manage Security Officers and Supervisors.
• Monitor labour turnover and absenteeism.
• Ensure compliance with Health & Safety requirements.
• Maintain strong relationships with third-party suppliers.

Skills

Excellent communicator

Flexible and adaptable

Methodical and well organised

Resilient and tenacious

Professional appearance

Education

Valid frontline SIA licence

Full UK driving licence

Job description

Overview

A Fantastic opportunity to join the Mitie and M&S family!

• Covering sites from Daventry across to Bristol and Faversham

To provide exceptional Security Operations across M&S Distribution Centres, ensuring excellent customer service aligned with Mitie and M&S values.

£44,730 salary, plus a wide range of Mitie benefits including Pension, Save as You Earn, Share Incentive Plans, MiDeals, Life Assurance and Childcare Vouchers.

Full and extensive training provided.

Responsible for managing security delivery across a designated portfolio of M&S Distribution Centres in the South, ensuring all contracted and temporary hours are fulfilled by trained Security Officers and Supervisors, to the complete satisfaction of our Customer.

Retention and development of colleagues is key, with a focus on total quality management as a primary objective.

Responsibilities

• Lead and manage Security Officers, Supervisors and Site Managers across the Distribution Centres to ensure operational delivery is maintained to the highest standards, including professional appearance, conduct, and accurate incident reporting via Merlin and site systems.
• Manage expenditure within agreed budgets without compromising service delivery.
• Monitor labour turnover, absenteeism, and performance standards; recruit and develop colleagues to ensure retention is consistently above 75%.
• Ensure all staff comply with Health & Safety requirements and site-specific processes.
• Fulfil Duty Management responsibilities on a rostered basis in line with agreed DC procedures.
• Maintain accurate and up-to-date Assignment Instructions for each site.
• Attend each Distribution Centre monthly, holding structured review meetings with client representatives and producing minutes using the SMP template as the agenda basis.
• Complete daily reconciliations to ensure accuracy of billing and pay.
• Maintain strong relationships with third-party suppliers, ensuring service quality remains at the forefront of all operations. Follow Group and Company policies and procedures at all times.
• Report any apparent deficiencies in systems of work, equipment, or processes that may risk service delivery, health & safety, or the environment.
• Use all work equipment and PPE properly, in accordance with training received.
• Report any issues or training needs to your Line Manager and/or via the divisional incident reporting syst

Qualifications & Attributes

• Literate and numerate.
• Professional appearance and presentation.
• Methodical and well organised.
• Resilient and tenacious.
• "Can do" approach.
• Flexible and adaptable.
• Excellent communicator - both verbal and written.
• Must hold a valid frontline SIA licence.
• Must hold a full UK driving licence and willing to travel.