Security Operations Centre Officer (Weekends) & Mobile support

Team17 Digital Limited; Walton On The Hill; On-site; GBP 18,000 - 30,000; Full time

Job summary

A leading security service provider is looking for a Security Operations Centre Officer to ensure safety and operational efficiency at their facility in Tadworth. Key responsibilities include providing 24/7 incident response, managing security resources, and generating performance reports. The ideal candidate will have relevant SIA licenses and expertise in IT systems, offering a comprehensive assistance programme and various employee benefits.

Benefits

Assistance Programme through Health Assured

Grocery Aid for emotional support

Wagestream for early access to earnings

Perkbox for discounts and wellbeing tips

Free uniform and training tools

Qualifications

• SIA licenses required for Security Guard/DS and CCTV roles.
• IT systems expertise at SME level is necessary.
• Valid Full UK driving license is essential.

Responsibilities

• Provide 24/7 response for incidents and emergencies.
• Generate reports to enhance security performance.
• Manage holiday processes efficiently without compromising operations.

Skills

SIA license – Security Guard / DS

SIA license – CCTV

IT systems expertise

Full UK driving license

Job description

About The Role

Role: Security Operations Centre Officer

Location: TCFM SOC (Tadworth, Surrey)

Rota/hours: Saturdays & Sundays 07:00 until 19:00. There are also opportunities for overtime and mobile shifts.

Key Responsibilities:

• Demonstrate the TCFM values at all times (Respect, Care, Initiative, and Expertise).
• Provide 24/7/365 response for incidents, accidents, and emergencies for TCFM colleagues, customers, stakeholders, the public, and emergency services.
• Follow assignment instructions, risk assessments, and relevant customer policies consistently.
• Execute security processes efficiently to support operational delivery, resolving issues in "One Touch".
• Build confidence with customers and colleagues through effective decision-making, communication, customer service, and professionalism.
• Resolve colleague and customer queries promptly, reducing escalations and complaints.
• Schedule and plan security resources to meet customer needs.
• Centralize administrative processes to improve operational efficiency (SIA/Uniform/Holiday/Pay queries).
• Provide monitoring, analytics, and intelligence to identify risks and support decision-making.
• Generate reports (daily, weekly, monthly) for internal use and clients to enhance security performance.
• Act as the Subject Matter Expert (SME) for security systems, applications, and software.
• Collaborate with service partners to meet operational requirements aligned with TCFM strategy.
• Deploy resources effectively, covering all customer requirements, including planned and unplanned staffing gaps.
• Manage service partner resources and ensure compliance with financial and operational processes, seeking approval when necessary.
• Maintain the integrity of security systems and applications, ensuring consistency across TCFM.
• Ensure security colleagues have the necessary SIA licensing and accreditation, providing training and support.
• Manage holiday processes efficiently without compromising site operations.
• Produce management information, reports, analytics, and intelligence to optimize resource use and mitigate risks.
• Update assignment instructions, risk assessments, and operational processes to support safe and secure sites.

About You

Experience / Skills & Qualifications:

• SIA license – Security Guard / DS
• SIA license – CCTV
• IT systems expertise at SME level
• Full UK driving license

About Us

What do you get from us?

• Assistance Programme through Health Assured for physical, mental, and financial health support.
• Grocery Aid for emotional, practical, and financial support.
• Wagestream to access earnings early and promote better financial habits.
• Perkbox for discounts on shopping, dining, and utilities, plus wellbeing tips.
• Free uniform and all necessary training and tools.

A little about us:

• A family-owned business founded in 1962.
• Employing over 4,000 colleagues.
• Ranked within the top 2% of cleaning and security providers.
• Offering Cleaning, Security, Specialist, and FM services.
• Dedicated to delivering personable and reliable service.

We work across multiple industries with brands you may know and love. If this sounds great, we look forward to hearing from you.