Security Operations Alarm Response Lead

Wilson James; Basingstoke; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Mortgage and financial advice

Vouchers for shopping outlets and food

Employee referral scheme

eLearning courses and on-site training

Job summary

Wilson James is seeking a SOC Alarm Response & Investigations Controller in Basingstoke to monitor CCTV and security platforms, coordinate responses, and lead investigations. The role involves incident escalation, reporting, and supervising security teams across a multi-site operation.

The ideal candidate will have experience in a SOC environment, be able to act decisively in emergencies, and hold a valid SIA licence, UK driving licence, and First Aid at Work certification.

Qualifications

• Proven experience managing or supporting security incidents involving multiple stakeholders or agencies.
• Experience working within a Security Operations Centre, Control Room or comparable security environment.
• Strong ability to remain calm, make decisions and take effective action during emergencies and high-pressure situations.
• Excellent written and verbal communication skills with the ability to produce clear and concise reports.
• Advanced IT skills and experience operating security technology platforms and monitoring systems.
• Experience using security systems such as CCTV, access control, IDS, IPS, SIEM, CCure, Genetec or similar platforms.
• Strong attention to detail with the ability to work methodically and accurately.
• Valid SIA Licence, Full UK Driving Licence and First Aid at Work certification.

Responsibilities

• Monitor and operate security systems including CCTV, alarm monitoring, access control and integrated security platforms.
• Act as a key point of contact for security incidents and emergency escalations, ensuring timely and accurate communication.
• Coordinate and task security officers and stakeholders to respond effectively to alarms and incidents.
• Investigate security alerts, incidents and breaches, ensuring they are managed through to resolution.
• Produce detailed reports, incident logs and operational documentation to a high standard.
• Supervise and support security teams, ensuring compliance with site procedures, policies and service standards.
• Maintain effective communication with clients, management teams and regional stakeholders during routine and emergency situations.
• Identify system vulnerabilities, technical faults and security risks, escalating issues and recommending improvements where appropriate.

Skills

Incident management

SOC operations

Calm under pressure

Communication skills

IT proficiency

Security platforms

SIA licence

Driving licence (UK)

First Aid at Work

Tools

CCTV

Access control

IDS/IPS

SIEM

CCure

Genetec

Job description

Wilson James is seeking a SOC Alarm Response & Investigations Controller in Basingstoke to monitor CCTV and security platforms, coordinate responses, and lead investigations. The role involves incident escalation, reporting, and supervising security teams across a multi-site operation.

The ideal candidate will have experience in a SOC environment, be able to act decisively in emergencies, and hold a valid SIA licence, UK driving licence, and First Aid at Work certification.