Security Operations Administrators

MAN COMMERCIAL PROTECTION LIMITED; Metropolitan Borough of Solihull; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading company in the security industry seeks Security Operations Administrators for their Solihull office. The role involves managing calls, scheduling, and escalations, requiring strong communication and problem-solving skills. Ideal candidates will possess experience in customer service and workforce management, with training available for industry-specific qualifications.

Benefits

Full uniform supplied.

Access to in-house training.

Free IPSA membership.

High Street Discount Scheme.

24-hour counselling helpline.

Access to legal helpline.

Double pay on Bank Holidays.

Free parking.

Overtime available.

Qualifications

• Passionate about delivering excellent customer service.
• Experience using workforce management systems preferred.
• Ability to create comprehensive incident reports.

Responsibilities

• Manage a high volume of calls from colleagues and customers.
• Assisting colleagues with booking processes.
• Ensure health & safety or HR issues are escalated.

Skills

Excellent communication skills

Problem solving

Time management

Customer service

Education

Experience in the security industry

Call centre / Helpdesk experience

Tools

MS Office

Time management software

Job description

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MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.

Shift pattern: 4 on 4 off 12 hour day or night shift.

Shift timings will be: 06:30-18:30 / 18:30-06:30.

Payrate: £13.50ph

Main Responsibilities:

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
• Assisting colleagues across the UK with booking on/off processes
• Report writing/completing incident forms
• Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
• Ensure any health & safety or HR issues are escalated accordingly
• Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
• Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
• Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
• Maintaining and sustaining an updated knowledge of all aspects of the company.
  
  

The ideal candidate will:

• Be passionate about delivering excellent customer service
• Have experience of a workforce management system
• Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
• Have excellent communication skills
• Be able to work within a team as well as on their own and unsupervised
• Possess excellent communication and IT systems skills
• Can work under pressure whilst maintaining a positive attitude
• Have good time management skills
• Be able to work shift patterns and provide flexibility, where required
  
  

Qualifications and experience:

• Experience in the security industry would be advantageous but not essential
• Call centre / Helpdesk experience advantageous
• Experience using a time and attendance or workforce management system
• Knowledge of MS Office, Excel and Outlook advantage but not essential
• Experience of working on the telephones essential
• Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
• SIA DS and CCTV are advantageous but not essential as training can be provided
  
  

Skills Required.

• A valid SIA SG or DS Licence - (CCTV Licence is advantageous but not essential as training will be provided)
• Competent computer skills with a good knowledge of computer systems.
• Excellent communication skills
• Ability to create comprehensive incident reports
• Ability to work independently and as part of a team
• A 5-year checkable work/education history is required
• Happy to help others attitude!
  
  

Benefits:

• Full uniform supplied.
• Access to in-house training CCTV and First Aid
• Free International Professional Security Association (IPSA) membership
• Perks at Work High Street Discount Scheme
• Access to 24-hour counselling helpline through IPSA
• Access to 24-hour legal helpline through IPSA
• Double pay on Bank Holidays
• Full training provided
• Free parking
• Overtime available on request
  
  

If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Security and Investigations

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