Security Operation Support Manager

Mitie Cleaning & Hygiene Services; Norwich; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

MiDeals discounts

Cycle to work

Life cover

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services is seeking a Security Operations Support Manager to oversee a key client contract in Norwich. The role supports day-to-day site operations, with 40 hours per week and occasional later starts to visit site. Flexible with home working and site visits 1–2 times a week.

Salary pay rate £17 per hour and a requirement to live within about 30 minutes of Norwich. You will manage staff, coordinate scheduling, training, appraisals and recruitment in conjunction with the

Qualifications

• Full driving licence.
• Front line SIA licence.
• At least 2 years security industry experience (preferable).
• Financially awareness.
• Good interpersonal skills.
• Proven experience in problem solving.
• Previous management/supervisory experience.
• Good IT and systems knowledge.

Responsibilities

• Ensure employee welfare checks are completed.
• Schedule work and staff deployments.
• Monitor and deliver training plans.
• Conduct return to work interviews.
• Manage blow outs and incidents.
• Assist in monthly client reports.
• Assist recruitment with Corporate Security Manager.
• Conduct disciplinary and sickness investigations.
• Conduct staff appraisals and set objectives, with succession planning.
• Build and maintain positive relationships with client and staff.
• Act as Duty Manager in absence of Operations Manager.

Skills

Full driving licence

Front line SIA licence

Security experience

Financial awareness

Interpersonal skills

Problem solving

Supervisory/management

IT and systems knowledge

Job description

Better places, thriving communities.

Better places, thriving communities.

Better places, thriving communities.

Mitie are currently looking to recruit a Security Operations Support Manager to oversee a key client contract ensuring the delivery of agreed contract objectives/targets.

This is role is flexible with home working and a requirement to visit site one to two times a week.

Site Location - Norwich - There is free parking available and its essential that the applicant lives within about 30 minutes.

Hours - 40 per week. Mainly Monday to Friday with an occasional requirement to start and finish later to visit site.

Pay Rate - £17

Our Operations Support Manager will be assisting with managing the day to day operational of the site through effective management of staff. The Operation Support Manager will work closely with the Management Team and onsite staff and ensure that all business-related tasks are completed in a timely fashion.

The main duties of the Operations Support Manager will include (but not be limited to):

• Ensuring employee welfare checks are completed
• Scheduling
• Ensure training plan is monitored and delivered
• Conduct return to work interviews
• Manage any blow outs
• Help complete monthly report and present to the client
• To assist in recruitment of employees, working in conjunction with the Corporate Security Manager.
• Conduct disciplinary and sickness investigations with employees.
• Conduct and monitor staff appraisals. Set clear objectives, support and develop all direct reports and ensure appropriate succession plans are in place
• Build, maintain and manage positive relationships
• Act as Duty Manager in the absence of the Operations Manager

The Security Operations Support Manager Will Have

• Full driving licence
• Front line SIA licence
• At least 2 years security industry experience (preferable)
• Financially awareness
• Good interpersonal skills
• Proven experience in problem solving
• Previous management/supervisory experience
• Good IT and systems knowledge

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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Together our diversity makes us stronger.

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