Security officer support Agent

Argenbright Security Europe Limited - ASEL; Gateshead; On-site; GBP 28,000; Full time

Job summary

ASEL is seeking a Security Officer Support Agent in Gateshead to enhance crime reduction strategies and ensure operational efficiency. This role involves reporting crime incidents, coaching security officers, and maintaining strong relationships with stakeholders. Successful candidates will exhibit strong organizational and communication skills, with opportunities for professional development and perks.

Benefits

Perkbox recognition platform

Apprenticeship opportunities

Employee of the month scheme (£50 reward)

110% Club for outstanding performers with prizes

Flexible wages application via Wagestream

Employee Assistance Programme (EAP)

Progression opportunities

Ongoing training

Qualifications

• Ability to meet targets in a high-volume environment.
• Strong documentation skills and attention to details.
• Proficient in communication and reporting tools.

Responsibilities

• Report incidents directly into police using electronic reporting solutions.
• Maintain up-to-date administrative records and ensure report consistency.
• Foster relationships with customers, suppliers, and stakeholders.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Attention to detail

Education

Good standard of general education

Tools

Microsoft Office Suite

Job description

ASEL designs, develops, and delivers fully bespoke and integrated security solutions, seamlessly bringing together people, technology, and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, utilising data and insight to identify and mitigate risk, inform strategy, prevent crime, and reduce costs.

We believe that authenticity and transparency are vital to success. Our main objective is to always act with sincerity and integrity to provide a genuinely collaborative service that customers can trust and believe in.

Intelligence & Deployment – ‘Turning data into intelligence-based business action’.

Intelligence and deployment underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Security Incident Agent, you will be at the forefront of UK business crime reduction and intelligent crime strategy. You will be a critical part of the most effective private Command and Intelligence Centre in the UK, supporting our 'single, centralised' international Command and Intelligence Centre. This platform enhances customer security operations, increasing safety, reducing crime, and lowering costs for subscribers, powered by the latest AI-driven data technologies.

Working hours: Full Time, 40 hours per week, 5 over 7 days

Main Duties / Key Responsibilities

1. Report volume crime incidents (including theft) directly into police forces using electronic reporting solutions, following standardised procedures.
2. Proactively contact security officers across multiple client sites to encourage timely and accurate incident reporting.
3. Coach and guide officers through the reporting process, ensuring reports contain complete and high-quality information.
4. Clarify questions about incident classifications, report formats, and next steps.
5. Maintain up-to-date administrative records, supporting customer dashboards and internal systems.
6. Log call outcomes, track reporting progress, and escalate urgent incidents as required.
7. Collaborate with internal teams (including Field Operations and other departments) to ensure report consistency and resolution.
8. Foster and maintain strong relationships with customers, suppliers, and stakeholders.
9. Uphold data protection, privacy, and confidentiality standards at all times.

Required Experience And Qualifications

Education / Qualifications / Training required:

• Good standard of general education.
• Ability to meet targets in a high-volume, repetitive environment.
• Excellent verbal communication, interpersonal, and telephone skills.
• Strong organisational, documentation, and finisher skills.
• High attention to detail; ability to follow standardised procedures accurately.
• Proficient in Microsoft Office Suite and communication/reporting tools.
• Ability to work professionally and diplomatically when guiding others.
• Comfortable working in a fast-paced environment with changing priorities.

Desirable:

• Basic understanding of security, retail operations, or crime reduction strategies.
• Structured personal/career development planning evidence.
• Tenacity and proactive problem-solving approach.

Applicants must provide a full 5-year checkable work or educational history. If selected for an interview, please bring your right to work documents and recent proof of address.

Due to high application volume, if you are not contacted within 14 days, please assume your application was unsuccessful.

Equality & Diversity

ASEL values diverse skills and experience and is committed to equal opportunity employment based on skills, aptitudes, and abilities. We promote an inclusive environment that encourages excellence through diversity, equality, leadership, and management.

Responsibilities & Requirements

Job descriptions are reviewed regularly. Any changes should be agreed upon with your manager. The above information is not exhaustive; you are expected to undertake duties within the scope of the position and your capabilities. All employees should act professionally, cooperatively, and flexibly as required.

Benefits

• Perkbox recognition platform
• Apprenticeship opportunities
• Employee of the month scheme (£50 reward)
• 110% Club for outstanding performers with prizes and rewards
• WageStream flexible wages application
• Employee Assistance Programme (EAP)
• Progression opportunities
• Ongoing training

Position: Security Officer Support Agent

Location: Gateshead, Tyne and Wear, UK

Salary: £28,000/year + Pension & Perkbox, Wagestream

Type: Permanent, Full-time

Posted: 15 days ago

Closing date: 08/08/2025

Job reference: JM1341151GatSOSA