Security officer support Agent

Amberstone Security; Gateshead; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading security solutions provider is seeking a CIC Security Incident Agent in Gateshead to manage crime reporting and support operations. The role requires excellent communication and organizational skills to ensure efficient incident handling and reporting. Candidates should have a good standard of education and the ability to work in a fast-paced environment. The position offers various employee benefits and opportunities for progression.

Benefits

Perkbox recognition - rewards and discount platform

Employee of the Month scheme (£50)

WageStream - flexible wages before payday

Ongoing training

Progression opportunities within the company

Qualifications

• Proficient in Microsoft Office Suite and communication/reporting tools.
• Excellent verbal communication, interpersonal, and telephone skills.
• High attention to detail; ability to follow standardised procedures accurately.

Responsibilities

• Report volume crime incidents directly into police forces using electronic solutions.
• Contact security officers to encourage accurate incident reporting.
• Maintain up-to-date administrative records.
• Collaborate with internal teams to ensure report consistency and resolution.

Skills

Excellent verbal communication skills

Strong organizational skills

Attention to detail

Ability to follow procedures

Interpersonal skills

Education

Good standard of general education

Tools

Microsoft Office Suite

Communication/reporting tools

Job description

ASEL designs, develops, and delivers fully bespoke and integrated security solutions, seamlessly bringing together people, technology, and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, utilising data and insight to identify and mitigate risk, inform strategy, prevent crime, and reduce costs.

We believe that authenticity and transparency are vital to success. Our main objective is to always act with sincerity and integrity to provide a genuinely collaborative service that customers can trust and believe in.

Intelligence & Deployment - ‘Turning data into intelligence-based business action’.

Intelligence and deployment underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Security Incident Agent, you will be at the forefront of UK business crime reduction and intelligent crime strategy. You will be a critical part of the most effective private Command and Intelligence Centre in the UK, supporting our 'single, centralised' international Command and Intelligence Centre—forming a stable platform for all customer security operations. This will increase safety, reduce crime, and lower costs for our subscribers, powered by the latest AI-driven data technologies.

Working hours: Full Time, 40 hrs per week, 5 over 7 days

Main duties / key responsibilities:

• Report volume crime incidents (including theft) directly into police forces using electronic reporting solutions, following standardised procedures.
• Proactively contact security officers across multiple client sites to encourage timely and accurate incident reporting.
• Coach and guide officers through the reporting process, ensuring reports contain complete and high-quality information.
• Clarify questions about incident classifications, report formats, and next steps.
• Maintain up-to-date administrative records, supporting customer dashboards and internal systems.
• Log call outcomes, track reporting progress, and escalate urgent incidents as required.
• Collaborate with internal teams (including Field Operations and other departments) to ensure report consistency and resolution.
• Foster and maintain strong relationships with customers, suppliers, and stakeholders.
• Uphold data protection, privacy, and confidentiality standards at all times.

Required Experience and Qualifications:

Education / Qualifications / Training required:

• Good standard of general education.
• Ability to meet targets in a high-volume, repetitive environment.
• Excellent verbal communication, interpersonal, and telephone skills.
• Strong organisational, documentation, and finisher skills.
• High attention to detail; ability to follow standardised procedures accurately.
• Proficient in Microsoft Office Suite and communication/reporting tools.
• Ability to work professionally and diplomatically when guiding others.
• Comfortable working in a fast-paced environment with changing priorities.

Desirable:

• Basic understanding of security, retail operations, or crime reduction strategies.
• High degree of self-awareness with evidence of structured personal/career development planning.
• Tenacity and proactive problem-solving approach.

Applicants must be able to provide a full 5-year checkable work or back-to-school history. If selected for an interview, please bring your right to work documents and recent proof of address.

Due to the high volume of applications, if you are not contacted within 14 days, please assume you have been unsuccessful.

Equality & Diversity

ASEL values diverse skills and experience and is committed to achieving equality of opportunity for all. We aim to create an inclusive environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed regularly. Any changes should be made and agreed upon with your manager. The above information is not exhaustive, and you are expected to undertake duties reasonably within the scope of the position and your capabilities. All employees are required to act professionally, cooperatively, and flexibly.

Benefits:

• Perkbox recognition - rewards and discount platform
• Apprenticeship opportunities
• Employee of the Month scheme (£50)
• 110% Club for outstanding performers with large prizes and monetary rewards
• WageStream - flexible wages before payday
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training