Security Officer Retail -Boots Trowbridge

Lodge Service; Cardiff; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Training & career paths

Financial Support - Pay advancements

Pension scheme

28 days holiday

Uniform & Body Worn Cameras

Benefits portal Retail, dining and gym

24/7 Doctor on Line & Counselling

Wellbeing Support

Inclusive culture | Disability Confid

Boots Discount Card: 22.5% Boots/12.5%

Job summary

Lodge Service is seeking a Security Officer in Cardiff to protect staff, customers and premises, deter theft, and work closely with store management. A valid SIA license and strong customer service ethos are essential, with a professional appearance and calm disposition under pressure.

Experience in retail security is preferred. The role offers training, progression opportunities, and a range of employee benefits as part of Lodge Service's supportive culture.

Qualifications

• Valid SIA license required.
• UK right to work and 5-year history.
• Customer service skills essential.
• Smart appearance required.
• Ability to follow procedures and stay calm under pressure.
• Retail security experience is preferred.

Responsibilities

• Protect staff, stock and customers.
• Prevent theft and deter wrongdoing.
• Partner with store management teams.
• Deliver professionalism and customer service.
• Use ASCONE for shoplifting prevention.
• Ensure safety of employees and customers.
• Provide visible deterrence.

Skills

Customer service skills

UK right to work

Calm under pressure

Follow procedures

Smart appearance

Education

Valid SIA License

Tools

ASCONE

Job description

Why Lodge:

Lodge are a bold, ambitious Security company growing at pace. A human centric - solution led business where people and tech merge to offer holistic and innovative solutions to our clients and teams. Boasting a 100+ year heritage, Lodge offers the values and community of a (4th generation) family run organisation with the mindset and vision of a tech start up; and being independently owned and managed means we can respond and act with agility. We promote a collaborative, inclusive and dynamic working environment which provides real scope for growth and development to our team members.

Our Values:

This role brings our values to life through everyday actions, decisions, and the way people are treated and supported.

• Human:Client focused & considerate to colleagues and strives for best outcomes for all parties


• United:Shares information freely, communicates well, and understands the positive impact of a connected, in-tune team


• Grounded:Compliance leads decision making and takes pride in leaving projects better than they found it


• Dynamic:Open to innovation and new technology, thinking outside of the box to deliver a truly solution-led service

Security Officer Role:

• Protect staff, stock & customers


• Prevent theft


• Partner with store management teams


• Deliver professionalism and customer service


• Use ASCONE for shoplifting prevention


• Ensure safety of employees and Customers


• Visible deterrent presence

Requirements:

• Valid SIA License


• UK right to work & 5-year history


• Customer service skills


• Smart appearance


• Ability to follow procedures
  
• Calm under pressure


• Retail security experience is preferred

We Offer:

• Training & career paths


• Financial Support - Ability to access your pay before payday


• Pension scheme


• 28 days holiday


• Uniform & Body Worn Videos


• Benefits portal Retail, dining and gym discounts


• 24/7 Doctor on Line & Counselling services


• Wellbeing Support


• Inclusive culture | Disability Confident Employer


• Boots Discount Card that entitles you to 22.5% discount on Boots own brand products and 12.5% discount on almost all other products (after 3 months service)

Please note: Due to the high volume of applicants, only shortlisted candidates will receive a response.